Call Center Agent - Arabic Speaker

Dicetek LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology services provider in Dubai is seeking a Call Center Agent. The role involves obtaining client information, determining eligibility, and maintaining communication equipment. The ideal candidate should excel in explaining procedures and answering client questions while adhering to quality standards. This position offers a chance to enhance your professional skills in a supportive environment.

Responsibilities

• Obtains client information by answering telephone calls and interviewing clients.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures and answering questions.
• Maintains communication equipment by reporting problems.

Job description

Call Center Agent Job Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.