Call Center Agent â Automotive Division

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking a Call Center Agent to handle customer inquiries and service bookings. The ideal candidate must be fluent in Arabic and proficient in English, possess strong communication skills, and have a passion for customer service. This full-time on-site position offers a competitive salary of 3000 AED per month along with various performance-based incentives.

Benefits

Competitive salary

Target-based incentive structure

Work visa sponsorship

Medical insurance

30 days of paid annual leave

Ongoing training and supportive team environment

Qualifications

• 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.
• Positive attitude with a commitment to customer satisfaction.
• Ability to handle high call volumes.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding automotive services.
• Coordinate with service advisors and technicians to provide accurate information.
• Provide feedback on recurring customer issues to improve processes.

Skills

Fluent in Arabic

Proficient in English

Strong listening skills

Interpersonal skills

Ability to work under pressure

Education

High school diploma or above

Tools

CRM systems

Call center software

Job description

We are looking for a Call Center Agent Automotive Division (Arabic Speaker) to handle customer inquiries service bookings and sales support within our fast-paced automotive operations.

This role is ideal for a highly communicative individual with a calm solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English along with a passion for customer service and teamwork.

If youre energetic empathetic and thrive in a service-driven environment read on to discover more.

Key Responsibilities

Core Functions

• Answer inbound calls and respond to customer inquiries regarding automotive services vehicle details or appointment scheduling.
• Make outbound calls for follow-ups service reminders or promotional campaigns.
• Accurately log all customer interactions in the CRM system.
• Support the sales and service teams by pre-qualifying leads and escalating complex cases.

Collaboration Communication

• Coordinate with service advisors technicians and sales consultants to provide accurate information.
• Ensure smooth communication between departments to meet customer expectations.
• Maintain professional and courteous communication in both Arabic and English.
• Participate in regular team briefings and training sessions.

Performance Reporting or Strategy

• Meet daily and monthly call volume and service KPIs.
• Provide feedback on recurring customer issues to improve processes.
• Contribute to customer satisfaction surveys and post-service follow-ups.
• Track and report lead conversion and service booking metrics.

Requirements

• 1-2 years of experience in a customer service or call center role preferably in the automotive sector.
• Fluent in Arabic and proficient in English (spoken and written).
• Familiarity with CRM systems or call center software.
• Strong listening communication and interpersonal skills.
• Ability to work under pressure and handle high call volumes.
• High school diploma or above.
• Positive attitude with a commitment to customer satisfaction.

Salary & Benefits

Competitive Salary: 3000 AED per month attractive performance-based incentives

• Target-based incentive structure with commission potential
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Ongoing training and supportive team environment

Work Arrangement

Type: Full-time on-site position

Evening shift schedule required

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us

Be part of a respected automotive brand known for quality and reliability.

Join a multicultural team that values collaboration and service excellence.

Receive performance-based incentives with clear growth opportunities.

Access professional development programs in the automotive field.

If youre dependable punctual and take pride in your customer serviceapply today and get started!