Business Process Intern

Sharaf DG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai is hiring a Business Process Intern for a 3-month internship that may be extendable. The intern will document and enhance critical business processes through collaboration with business teams. Key responsibilities include creating Standard Operating Procedures, analyzing workflows for improvements, and supporting ongoing process reviews. Candidates should have relevant experience and be pursuing or hold a degree in related fields. Strong English communication and analytical skills are essential.

Qualifications

• 6 to 12 months of relevant experience documenting business processes and policies required.
• Prior exposure to business process mapping, documentation, or analytics is essential.

Responsibilities

• Collaborate with business teams to understand current business processes.
• Document Standard Operating Procedures (SOPs) clearly.
• Analyze processes and identify areas for optimization.
• Support process improvement initiatives.

Skills

Fluent in spoken and written English

Strong analytical skills

Strong communication and presentation skills

Familiarity with process improvement methodologies

Education

Pursuing or recently graduated with a degree in Business Administration, Management, Information Systems, Engineering, Finance

Tools

Microsoft Office Suite

Microsoft Visio

Job description

Job Summary & Purpose

The Business Process Intern will collaborate closely with Sharaf DG business teams to understand, document, and enhance critical business processes. This role involves conducting information‑gathering interviews, asking insightful questions for clarity, and developing polished documentation and workflow diagrams using industry‑standard tools.

Key Performance Areas (KPAs) & Principal Accountabilities

1. Collaborate with business teams and Subject Matter Experts (SMEs) to understand current business processes through direct interactions and thorough discussions. Exhibit strong analytical skills with the ability to ask thoughtful questions and synthesize complex workflows into clear, comprehensive documentation.
2. Document Standard Operating Procedures (SOPs), workflows, and policies clearly, concisely, and comprehensively using Microsoft Visio, Word, Excel, and PowerPoint, ensuring accuracy and clarity.
3. Analyze processes and identify areas for optimization, improvement, and automation opportunities.
4. Collaborate with the business team for ongoing process reviews and iterative documentation updates.
5. Support process improvement initiatives, including data collection, research, and reporting on process performance metrics.

Requirements

• Experience: 6 to 12 months of relevant experience documenting business processes and policies is required. Prior exposure to business process mapping, documentation, or analytics (via coursework, internships, or projects) is essential. Please do not apply without this experience.
• Educational Qualification: Pursuing or recently graduated with a degree in Business Administration, Management, Information Systems, Engineering, Finance or related fields.
• Professional Certifications: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and process mapping tools such as Microsoft Visio.
• Skills & Abilities:
  1. Fluent in spoken and written English with strong communication, writing, and presentation skills.
  2. Strong analytical skills with an ability to ask thoughtful questions and synthesize complex workflows into clear documentation.
  3. Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.

Additional Information

Note: 3 months internship and extendable based on requirements. Mandatory: on Relative visa sponsorship only.