Business Process Analyst

CAGS Management Services DMCC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Dubai is seeking a skilled IT Management Specialist to support the documentation of the organization's IT landscape and improve business processes. The role involves collaborating with managers to resolve user issues and enhance customer satisfaction. Ideal candidates should have experience with data analysis, process optimization, and knowledge sharing using Microsoft tools. This position offers a dynamic environment focused on continuous improvement in IT operations.

Qualifications

• Strong understanding of IT landscape documentation.
• Ability to analyze and organize IT-related data effectively.
• Experience in developing user-centered documentation.

Responsibilities

• Support documentation and mapping of the organization’s IT landscape.
• Identify opportunities for optimizing business processes.
• Collaborate with the IT Manager to resolve user issues efficiently.

Skills

Documentation and mapping skills

Data analysis

Process optimization

Customer service

Knowledge sharing

IT asset management

Tools

Microsoft SharePoint

Microsoft Teams

Microsoft PowerApps

Job description

Application Catalogue analysis

• Support the documentation and mapping of the organization’s IT landscape, including applications, systems, and infrastructure.
• Assist in gathering, analyzing, and organizing IT-related data to maintain accurate records of assets, applications, and integrations.
• Develop clear documentation and guidance to support knowledge sharing and user understanding of the IT landscape.

Innovation

• Work with the Group Digital Solutions Manager to identify opportunities for optimizing business processes through better use of existing technologies.
• Research and document emerging tools and digital solutions that can enhance operational efficiency.
• Contribute to continuous improvement initiatives by identifying opportunities for process optimization and automation through the use of Microsoft products (e.g. Sharepoint, Teams, PowerApps) and other software.
• Liaise with users to gather requirements/feedback.

Customer service

• Collaborate with the IT Manager to resolve user issues efficiently and ensure a high level of customer satisfaction.
• Support user onboarding, training, and knowledge-sharing initiatives to drive effective use of IT systems and tools, enhancing overall customer satisfaction.

IT asset management

• Act as a collaborative liaison between the IT Manager and business departments to coordinate IT asset requests, onboarding, deliveries, and lifecycle updates.
• Support the maintenance of accurate asset records, introducing improved workflows and automation to enhance tracking and accountability.

Governance, risk and controls

• Assist in the creation, documentation, and implementation of IT policies, standard operating procedures (SOPs), and governance frameworks.
• Support compliance efforts by monitoring adherence to established policies and best practices.