Business Development Manager

Allianze Infosoft; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading BPO service provider in Dubai is seeking a Business Development Manager to drive growth by acquiring new clients and promoting tailored outsourcing solutions across diverse sectors in GCC markets. The ideal candidate should have over three years of experience in business development or service sales, with strong communication and negotiation skills. Responsibilities include identifying new business opportunities, preparing proposals, and maintaining long-term client relationships. This is a dynamic role requiring travel within the GCC region.

Qualifications

• 3+ years of proven experience in BPO/ITES business development or service sales.
• Strong understanding of outsourcing and service delivery models.
• Experience with clients across various industries.

Responsibilities

• Identify and develop new business opportunities across GCC countries.
• Build a strong client pipeline through networking and outreach.
• Develop and execute sales strategies for BPO services.

Skills

Business development

Sales strategies

Client relationship management

Communication skills

Negotiation skills

CRM tools proficiency

Education

Bachelor’s / Master’s degree in Business Administration or Marketing

Tools

MS Office

CRM tools

Job description

Job Summary

Allianze Infosoft is looking for a highly motivated and results-driven Business Development Manager (BDM) with proven experience in service-oriented sales within the BPO and outsourcing industry, focusing on GCC markets. The ideal candidate will be responsible for driving business growth by acquiring new clients, nurturing long-term relationships, and promoting customized outsourcing solutions across diverse sectors.

Key Responsibilities

• Identify and develop new business opportunities across GCC countries (UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain).
• Build a strong client pipeline through networking, referrals, LinkedIn outreach, and industry events.
• Develop and execute sales strategies to promote BPO services – back‑office support, data management, customer service, and IT‑enabled solutions.
• Conduct market research to identify client needs, trends, and competitive insights in the GCC outsourcing market.
• Prepare and deliver compelling presentations, proposals, and quotations tailored to regional business requirements.
• Negotiate and close high‑value contracts ensuring profitability and client satisfaction.
• Coordinate with internal teams (operations, HR, and project delivery) for seamless service transition.
• Maintain long‑term client relationships, ensuring account growth and retention.
• Represent the company at GCC trade shows, business expos, and networking forums.

Required Skills and Qualifications

• Bachelor’s / Master’s degree in Business Administration, Marketing, or related field.
• 3+ years of proven experience in BPO / ITES business development or service sales (preferably in GCC markets).
• Strong understanding of outsourcing and service delivery models.
• Experience in dealing with clients across industries – oil & gas, logistics, healthcare, finance, and government sectors.
• Excellent communication and negotiation skills with cultural awareness of the GCC market.
• Proficiency in CRM tools, MS Office, and online lead generation platforms.
• Willingness to travel within GCC countries as business demand

Key Performance Indicators (KPIs)

• Number of new GCC clients acquired per quarter.
• Revenue and profit growth from GCC business accounts.
• Client retention rate and satisfaction score.
• Timeliness and effectiveness in proposal submissions and deal closures.