Business Analyst - Digital Channels

Tata Consultancy Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in Dubai is looking for a Business Analyst specializing in Digital Channels. You will engage with stakeholders, gather requirements, and translate them into actionable user stories using Azure DevOps. This role involves collaboration with design teams to validate Figma designs and enhance customer experiences in Retail Banking. Strong analytical, communication, and problem-solving skills are essential for success. The position offers competitive career growth opportunities in a dynamic environment.

Qualifications

• Experience in requirements gathering and analysis for digital channels.
• Knowledge of Retail Banking digital processes and compliance standards.
• Expertise in creating user stories and managing product backlogs.

Responsibilities

• Engage with stakeholders to gather requirements and document processes.
• Translate business needs into user stories for Agile development.
• Collaborate with design teams to enhance customer experience.

Skills

Stakeholder management

Analytical problem-solving

Communication skills

Agile methodologies

Tools

Azure DevOps

Figma

Job description

Job Title – Business Analyst – Digital Channels

Company – TCS (MEA)

Location – Dubai, UAE

Job type – Full time

About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting‑led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best‑trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Job Description:

1. Requirements Gathering & Analysis

• Engage with business stakeholders to understand functional, non‑functional, and regulatory requirements.
• Analyze end‑to‑end customer journeys across Digital Channels, including Mobile Banking, Internet Banking, Branch, and Contact Center.
• Document current‑state and target‑state processes, identifying gaps and proposing improvements.

2. User Story Creation & Backlog Management

• Translate business requirements into clear, complete, and testable User Stories in Azure (ADO).
• Create acceptance criteria where applicable.
• Prioritize and refine the product backlog in alignment with product owners and development teams.

3. Digital Channel Expertise

• Deep understanding of Retail Banking digital processes such as:
• Customer Onboarding & KYC
• Digital Account Opening
• Retail Loans & Credit Products
• Customer Servicing Journeys
• Payments, Transfers, and Card Management
• Knowledge of industry best practices, regulatory requirements, and compliance standards in digital banking.

4. UI/UX Collaboration

• Review and validate Figma Designs, ensuring alignment between business requirements and the UX/UI delivery.
• Collaborate with design teams to enhance customer experience and ensure feasibility of designed flows.

5. Cross‑Functional Collaboration

• Work with architecture, development, QA, and operations teams throughout the delivery lifecycle.
• Participate in sprint ceremonies—planning, grooming, reviews, and retrospectives.
• Support testing teams by clarifying requirements and validating UAT outcomes.

6. Stakeholder Management

• Serve as the bridge between business and technical teams.
• Provide regular updates to senior stakeholders and ensure alignment with strategic priorities.
• Manage expectations and negotiate scope where required.
• Strong domain knowledge in Retail Banking products and Digital Channels.
• Good understanding of Onboarding, Retail Lending, and other customer journey workflows.
• Hands‑on experience with Azure DevOps for user story management and backlog tracking.
• Ability to interpret and validate Figma design prototypes.

Analytical & Documentation Skills

• Expertise in process mapping (AS‑IS / TO‑BE), BRD, FSD, wireframes, workflow diagrams.
• Strong analytical, problem‑solving, and critical‑thinking skills.
• Ability to break down complex requirements into actionable items for engineering teams.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong presentation and facilitation abilities.
• Ability to work in agile, fast‑paced, cross‑functional environments.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.

Application Deadline: 25-Feb-2026

Privacy Note:

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