Business Analyst Aftersales

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive group in Dubai is seeking an Aftersales Business Analyst to join their team. The role involves data-driven analysis aimed at improving business performance for the Toyota & Lexus Aftersales operations. Candidates should have a Bachelor's degree with at least 5 years of experience, including 3 years in the automotive industry. Proficiency in analytical tools like Tableau and Power BI is essential. This represents an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum 5 years of experience, including 3 years in the automotive industry.
• Strong analytical and data-driven outlook with excellent planning skills.
• Excellent written and verbal communication skills.

Responsibilities

• Prepare and circulate daily, weekly, and monthly MIS reports.
• Generate analysis of business-specific reports using Tableau and Power BI.
• Schedule and prepare meetings with stakeholders to identify pain points.

Skills

Analytical mindset

Communication skills

Proficiency in Microsoft Office

Experience with Tableau

Experience with Power BI

Attention to detail

Education

Bachelor's degree

Tools

Tableau

Power BI

Alteryx

Job description

Business Analyst - Aftersales | Al-Futtaim Motors | Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

We are seeking a highly analytical and data-driven Aftersales Business Analyst to join our team at Al Futtaim Motors. In this role, you will facilitate data-driven analysis to identify opportunities, analyze, visualize, and deliver insights that will help serve the business and management better. You will be working closely with various departments to support the Toyota & Lexus Aftersales operations and achieve targeted revenues and core KPIs.

What You Will Do

• Prepare and circulate daily, weekly, and monthly MIS reports for the business to management and key stakeholders with 100% accuracy.
• Generate analysis of business-specific reports and support the planning team and stakeholders to automate existing planning documents using Tableau, Alteryx, and Power BI.
• Schedule, prepare, and arrange meetings with channels and key stakeholders to identify pain points with significant business impacts.
• Generate and analyze various business-specific reports and publish them to stakeholders.
• Create simulations of sales incentives as per the incentive policy and communicate the incentive breakdown to related stakeholders in sales, HR, finance, and accounts.

Required Skills to Be Successful

• Bachelor's degree with a minimum of 5 years of experience, including 3 years in the automotive industry.
• Strong analytical and data-driven outlook with excellent planning and communication skills.
• Proficiency in Microsoft Office, specifically Excel, and data analytics and visualization tools such as Tableau, Power BI, and Alteryx.
• Excellent written and verbal communication skills.
• Attention to detail, ability to manage multiple tasks simultaneously, and strong time management skills.

About the Team

You will be part of the Toyota -Lexus Aftersales team, working closely with the Performance Office, site management, HO management, brand and marketing team, finance, payroll team, and HR team. The team is dedicated to supporting the Toyota & Lexus operations and achieving targeted revenues and core KPIs.

What Equips You for the Role

• A highly analytical mindset with a passion for data and numbers.
• Ability to generate insights visually to influence management's direction and decision-making.
• Clear and accurate communication skills with excellent reporting abilities.
• Experience in handling big data and using advanced data analytics and visualization tools.\
• Strong organizational skills and the ability to work collaboratively with various departments.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies, an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.