Business Analyst

Eva Interiors; Dubai; Hybrid; AED 120,000 - 150,000; Full time

Job summary

A leading interior design firm is seeking a Business Analyst in Dubai to conduct compliance audits, prepare reports, and draft Standard Operating Procedures. This role involves monitoring project progress, supporting ERP users, and coordinating consultancy efforts to ensure strategic goals are met. Ideal candidates should possess strong attention to detail, have experience with ERP systems, and be proficient in compliance auditing.

Qualifications

• Strong ability to conduct compliance audits and prepare structured reports.
• Experience with ERP systems, including user support and troubleshooting.
• Proficient in drafting Standard Operating Procedures (SOPs) and templates.

Responsibilities

• Conduct compliance audits and prepare scorecards.
• Draft SOPs and maintain document traceability.
• Support training sessions on compliance processes.

Skills

Attention to detail

Project management

ERP systems support

Compliance auditing

Drafting SOPs and templates

Tools

Epicor Kinetic

Job description

Overview

The Business Analyst is responsible for conducting compliance audits, preparing structured reports, drafting Standard Operating Procedures (SOPs) and templates, and coordinating consultancy timelines. The role ensures that compliance and process improvement initiatives are executed accurately and on time, supporting EVA Interiors’ strategic goals.

Expected Outcome

Timely compliance audits and reports, well-documented SOPs/templates, and coordinated consultancy deliverables that enable EVA Interiors to improve efficiency, compliance, and cross-departmental performance.

Project Management Support

1. Develop project timelines for compliance and process-related initiatives.
2. Monitor progress, flag risks or delays, and coordinate with departments to ensure timely task completion.

Provide status reports and updates to support CEO-driven initiatives

Compliance & Audit

1. Conduct quarterly and ad-hoc compliance audits for SOP adherence and ERP usage.
2. Collect evidence, evaluate gaps, and prepare structured compliance scorecards.
3. Submit draft findings for review by the Process Compliance Executive.

SOP & Template Drafting

1. Draft and format SOPs, checklists, templates, and forms in line with EVA Interiors’ standards.
2. Maintain version control, document traceability, and ensure alignment with approved processes.
3. Support in updating documents as processes evolve.

ERP & Systems Support

1. Provide day-to-day support for ERP (Epicor Kinetic) users, troubleshooting issues and escalating where needed.
2. Track ERP adoption across departments, ensuring correct usage of required fields and workflows.
3. Maintain system user guides, FAQs, and quick reference templates to improve adoption.
4. Assist in testing and validating new integrations (e.g., PandaDoc, dashboards, AI tools).

Consultancy & Project Coordination

1. Track deliverables, timelines, and milestones for ERP consultants, AI trainers, and other external partners.
2. Maintain a live tracker of consultancy outputs and elevate risks or delays to the Process Compliance Executive.
3. Organize review meetings, prepare summaries, and monitor agreed follow-up actions.

Change Management & Training

1. Support training sessions on SOPs, ERP, and compliance processes.

The Systems & ERP Support Coordinator operates in a hybrid compliance-technical environment, directly supporting the Process Compliance Executive. The role requires attention to detail, comfort with ERP and digital tools, and the ability to coordinate multiple projects and consultants simultaneously.