Branch Teller and Services Officer - Abu Dhabi (UAE national role)

HSBC; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A multinational bank in Abu Dhabi is seeking a Branch Teller and Services Officer to enhance its customer service operations. The successful candidate will assist customers with their inquiries, process financial transactions, and ensure compliance with banking regulations. A graduation degree and experience in customer service-related roles are essential, alongside proficiency in English and Arabic. This role offers opportunities for professional development within a diverse working environment.

Benefits

Opportunities for professional development

Diverse working environment

Flexible working options

Qualifications

• Experience in customer service roles dealing with inquiries via various channels.
• Ability to manage document processing and bank transactions.
• Strong command of English and Arabic for customer interactions.

Responsibilities

• Assist customers with inquiries and deliver effective service.
• Handle cheque processing and manage account tools delivery.
• Ensure compliance with banking procedures and regulations.

Skills

Customer service

Document processing

Customer due diligence

Bilingual English and Arabic

Education

Graduation degree

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

The Branch Teller and Services Officer is accountable to contribute to the Bank’s business operations and goals by providing consistently high quality Branch Operation services to the Bank’s customers, safeguard the bank’s interest by ensuring prompt process of payments through UAE Central Bank and other payments.

In this role, you will:

• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
• Contribute to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques.
• Scanning the cheque’s deposited over the counter in system and effectively manage customers bank account tools delivery process.
• Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with procedure manuals including instructions issued from time to time.
• Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch. Delivery of Cheque returns to the customers as per procedure.
• Notifying IWPB customers for returned cheques. Ensure EOD balance of physical cheques as per system. Records are being sent for scanning to be filed and indexed under Filing.
• The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the Bank’s group strategy.
• To assist other counters as and when required or handle any special project assigned from time to time.

To be successful in the role, you should meet the following requirements:

• Prior experience in customer due diligence, document processing and bank processing related roles
• Experience of successfully handling customers via email, phone line and face to face meetings
• Excellent command in spoken in written English and Arabic
• Customer centric and ready to go an extra mile to provide best in class service to clients
• Graduation degree is a must – to secure a UAE Visa and/or Work Permit

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.