Boutique Manager Dubai Airport termina A & B

Dior; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

علامة تجارية فاخرة في مطار دبي تبحث عن مدير متجر لتحسين الأداء التجاري وتقديم خدمة مميزة للعملاء. سيكون المسؤول عن إدارة موظفي المبيعات لتحقيق الأهداف السنوية، وتنظيم الفعاليات الترويجية وتطوير قاعدة بيانات العملاء. يتطلب المنصب القدرة على إدارة شبكة متعددة من المتاجر الفاخرة وفهم جميع سياسات وإجراءات الشركة بشكل شامل.

Qualifications

• القدرة على إدارة شبكة متعددة من المتاجر الفاخرة.
• فهم وتطبيق جميع سياسات وإجراءات الشركة.
• التعامل مع المعدات اللازمة لأداء الوظيفة.

Responsibilities

• تحقيق أهداف المبيعات السنوية.
• إدارة أداء موظفي المبيعات.
• توفير خدمة مميزة للعملاء.

Skills

إدارة فاعلة لفريق المبيعات

خدمة العملاء الممتازة

تطوير قاعدة العملاء

إدارة المنتجات والمخزون

الإدارة التنظيمية

Job description

Overview

الوصف الوظيفي

Position

Boutique Manager Dubai Airport termina A & B

Job responsibilities

Commercial Performance and Team Management:

• Responsible for achievement of annual sales goals
• Ability to effectively manage a sales force to achieve sales goals
• Provide and inspire outstanding service to our customers.
• Oversee assigning of monthly sales goals to associates
• Review status of sales associates’ clientele development, including review of client books
• Oversee preparation of merchandise placement and displays.
• Develop Product knowledge for the New Hires in coordination with Buyers and HR Team for Induction
• Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets.
• Partner with HR to oversee recruitment and hiring of Boutique employees.
• Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.

Clientele Service and Management :

• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows, contests, and all involved tasks.
• Develop Customer database through optimizing Capture Rate for each sale
• Enhance customer Sales service
• Organize and coordinate events with Head Office to increase traffic in the Store
• Train the Team on After-sale to develop their own database

Product and Stock Management :

• Provide accurate report, feedback and recommendations to the Buying Team
• Coordinate seasonal Product Trainings and Product Launches
• Meet Target Stocks rotations and sell-through
• Optimize the organization of the stocks
• Allocate the stocks according to needs
• Minimize stock losses

Process Management :

• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Conduct regular inventory cycle counts and track conversion rates as directed.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Lock and secure the store, and oversee compliance with all security procedures.
• Manage commercial expenses, and headcount to stay within budgeted parameters .
• Ensure that proper channels of communication exist between the store and Head Office.
• Help solve problems that affect the store's service, efficiency, and productivity.
• Any other tasks as assigned from time to time

Profile

Skills and Competencies:

• Organization

Ability to:

• effectively manage a multi-store network of luxury boutiques and leased properties
• understand and apply all company policies and procedures
• Understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
• operate all equipment necessary to perform the job