Bilingual Lobby Concierge – Guest Experience

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel brand in the United Arab Emirates seeks a Lobby Ambassador committed to providing exceptional guest experiences. In this role, you will welcome visitors, manage check-ins, and maintain a positive lobby environment. Ideal candidates must have customer service experience, excellent interpersonal skills, and the ability to work under pressure. The position offers competitive compensation and comprehensive benefits, including training and discounts. Join us to make a difference and be part of an inclusive team.

Benefits

Competitive salary

Room discounts

Comprehensive training

Full uniform

Qualifications

• Proven experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.

Responsibilities

• Greet and welcome visitors, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct visitors to the appropriate person or department.
• Monitor security by ensuring only authorized individuals access the premises.
• Handle incoming calls and transfer them to the relevant individuals.

Skills

Fluency in English

Customer service experience

Ability to work under pressure

Interpersonal skills

Teamwork

Bilingual or multilingual proficiency

Education

High school diploma or equivalent

Tools

Opera system

Job description

A global hotel brand in the United Arab Emirates seeks a Lobby Ambassador committed to providing exceptional guest experiences. In this role, you will welcome visitors, manage check-ins, and maintain a positive lobby environment. Ideal candidates must have customer service experience, excellent interpersonal skills, and the ability to work under pressure. The position offers competitive compensation and comprehensive benefits, including training and discounts. Join us to make a difference and be part of an inclusive team.