Bellman

AccorHotels Middle East; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates seeks a dedicated Bellman to assist guests with their luggage, check-in processes, and provide exemplary customer service. Candidates should have 1-2 years of experience in a similar role within a 4-5 star hotel and be fluent in English. The position requires teamwork, attention to guest needs, and the ability to manage interactions in a multi-cultural setting while embodying the luxury brand promise.

Qualifications

• At least 1-2 years of experience working as Bellman in a 4-5 star hotel.
• Ability to focus attention on guest needs.
• Embrace the Fairmont brand promise.

Responsibilities

• Assist guests with heavy packages courteously and quickly.
• Adhere to guest check-in and check-out procedures.
• Welcome guests at the main entrance.

Skills

Fluency in English language

Attention to guest needs

Teamwork

Good judgment with difficult guests

Multi-cultural understanding

Tools

Microsoft Office applications

Job description

Overview

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Responsibilities

• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive-way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check-in
• Be familiar with hotel layour and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Use the Duty Log to document matters of importance
• Arrange transport with the Airport Concierge and coordinate luggage

Personal Attributes

• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Fluency in English language is a must
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Well-oriented in Microsoft Office applications
• At least 1-2 year experience working as Bellman in a 4-5 star hotel.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected