Bellman

Accor Hotels; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A renowned international hotel chain in Dubai is looking for a Guest Service Agent to greet and assist guests, manage luggage storage, and provide information. The ideal candidate should have at least 1 year of experience in a similar role and proficiency in Opera. A hospitality background is preferred, along with fluency in English. Join us to elevate guest experiences at our iconic floating hotel.

Qualifications

• Minimum 1 year experience in a similar role.
• Hospitality background is preferred.
• Additional languages are a plus.

Responsibilities

• Greet and welcome guests.
• Assist guests with luggage and maintain luggage storage.
• Maintain VIP/Group and individual arrivals reports.
• Provide accurate information to guests.
• Manage key control policies and safe deposit boxes.
• Coordinate with departments to ensure guest satisfaction.

Skills

Proficiency in Opera

Attention to guest needs

Calm and courteous demeanor

Fluency in English

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Greet and welcome guests.
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Qualifications

• Proficiency in Opera
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• At least 1 year experience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.