BAS & Controls Specialist — Technical Support

Johnson Controls; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading technology firm is seeking a Technical Support Engineer in Dubai to provide advanced technical support for Building Automation Systems. You will set up a support program, assist customers with technical queries, and provide feedback to product teams. The ideal candidate has a Bachelor's degree in Electrical/Electronics Engineering, at least 5 years of experience in technical support, and strong knowledge of BAS & Controls. Fluency in English is required, and knowledge of Arabic is an advantage.

Qualifications

• Minimum 5 years of technical support experience in Controls/Building Automation Systems.
• Strong BAS & Controls technical knowledge.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Set up a support program to assist customers with technical queries.
• Provide feedback to product management based on reported issues.
• Engage in continuous learning opportunities.

Skills

Technical support experience

BAS & Controls knowledge

Problem-solving skills

Data/analytics-driven

Customer-oriented attitude

Education

Bachelor degree in Electrical/Electronics Engineering

Job description

A leading technology firm is seeking a Technical Support Engineer in Dubai to provide advanced technical support for Building Automation Systems. You will set up a support program, assist customers with technical queries, and provide feedback to product teams. The ideal candidate has a Bachelor's degree in Electrical/Electronics Engineering, at least 5 years of experience in technical support, and strong knowledge of BAS & Controls. Fluency in English is required, and knowledge of Arabic is an advantage.