Banqueting Waiter & Waitress

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand is seeking an In Room Dining Waiter/Waitress to provide excellent service to guests by managing queries, serving beverages, and maintaining knowledge of menu offerings. Ideal candidates should possess a positive attitude, excellent communication skills, and the ability to deliver high customer service standards. Previous experience in a similar role and knowledge of hospitality standards are advantageous.

Qualifications

• Previous experience in a similar role in a luxury environment is advantageous.
• Knowledge of Forbes Standards preferred.

Responsibilities

• Manage guest queries efficiently and in a friendly manner.
• Serve beverages according to licensing regulations.
• Ensure knowledge of menu and consistency in service.
• Maintain well-stocked stations and report issues if necessary.
• Deliver Food and Beverage orders in a timely manner.

Skills

Positive attitude

Excellent communication skills

Customer service commitment

Flexibility

Teamwork

Job description

An In Room Dining Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre is responsible for serving guests in a friendly, timely and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing

As a Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre you are responsible for serving guests in a friendly, timely and efficient manner to deliver an excellent Guest and Member experience. A Waiter/Waitress will also be required to have extensive knowledge of menu offerings. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely and efficient manner
• Serve Alcoholic/non-alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

As In Room Dining Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Positive attitude
• Excellent communication skills
• Committed to delivering high levels of customer service following the Forbes Standards
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a similar role in a luxury environment
• Knowledge of Forbes Standards

EOE/AA/Disabled/Veterans

Required Experience

Intern