Banking Customer Experience & Analytics Lead

VAM Systems; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Abu Dhabi is seeking a skilled Customer Service Executive for their UAE operations. The ideal candidate will have excellent English communication skills and expertise in Microsoft 365, including Excel, PowerPoint, and Power BI. Responsibilities include collecting department requirements, preparing trend analysis reports, and assisting in documentation. This full-time role requires the ability to meet deadlines while working under pressure, with a joining timeframe of 2 weeks to 1 month.

Qualifications

• Must have excellent oral and written skills in English.
• Proficient in using Microsoft 365 (Excel, PPT, Power BI).
• Ability to communicate effectively and work under pressure.

Responsibilities

• Collect and analyze department requirements.
• Prepare trend analysis reports for the Customer Experience Department.
• Assist in preparing reports and dashboards in Excel.

Skills

Excellent oral and written skills in English

Expert in Microsoft 365

Strong written and verbal communication skills

Ability to work under pressure

Job description

A leading IT solutions provider in Abu Dhabi is seeking a skilled Customer Service Executive for their UAE operations. The ideal candidate will have excellent English communication skills and expertise in Microsoft 365, including Excel, PowerPoint, and Power BI. Responsibilities include collecting department requirements, preparing trend analysis reports, and assisting in documentation. This full-time role requires the ability to meet deadlines while working under pressure, with a joining timeframe of 2 weeks to 1 month.