Bank Teller

22333 Citibank N.A. UAE - GCB Multiple Ledger; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A financial institution is seeking a Teller in Abu Dhabi. You'll be responsible for providing exceptional customer service, accurately handling financial transactions, and adhering to cash management practices. Ideal candidates should have previous teller experience or leadership skills and be comfortable working in a team-oriented environment. Education requirements include a bachelor's degree or high school equivalent. The role offers an opportunity to impact customer satisfaction while securing branch operations.

Qualifications

• Previous teller or leadership experience is preferred.
• Ability to work in a team-oriented environment.

Responsibilities

• Provide exceptional customer service while handling financial transactions.
• Perform accurate cash management and controls with strict adherence to policies.
• Process customer transactions including deposits and withdrawals accurately.
• Adhere to security and data privacy standards to protect customer information.
• Execute end-of-day functions including cash balancing and reporting.

Skills

Team-oriented environment

Customer service

Education

Bachelor’s degree or high school equivalent

Job description

As a Teller, you will be the front‑line face of our branch, responsible for providing exceptional customer service while accurately and securely handling a variety of financial transactions. This role requires meticulous adherence to all cash control procedures, regulatory requirements, and security policies to ensure operational integrity and customer privacy.

Responsibilities

• Cash opening controls: report to the branch by 7:30 AM and open cash before 8:00 AM; in the presence of the Cash Supervisor, the combination of the compartment must not be given to any other person.
• Cash management & controls: perform accurate cash opening, closing, and daily controls, including secure storage and precise counting of cash; maintain strict adherence to cash drawer limits; identify and report counterfeit currency immediately; ensure the cash box remains locked, with keys securely managed and combinations kept confidential.
• Transaction processing: process a wide range of customer transactions with zero errors—including deposits, withdrawals, check encashment and deposits, money order issuance, loan and credit‑card payments—ensuring all transactions comply with internal policies, local laws, and U.S. regulatory requirements; liaise with treasury for special foreign‑exchange and high‑value transactions; greet all customers warmly, strive to minimize wait times, and provide polite, accommodating service.
• Security & data privacy: strictly adhere to the Global Privacy Promise and all Information Security policies, protecting customer information and branch assets; maintain accountability for your user ID and password, never share them, lock your workstation when unattended, and report any suspected password compromise immediately.
• Operational compliance: handle ATM/CDM captured cards in strict accordance with established procedures for retention, destruction, and reporting; execute end‑of‑day functions, including cash balancing, transaction posting, and mutual transaction checking with other tellers; promptly report and follow established protocols for resolving any cash differences; comply with the Clean Desk Policy, ensuring all workstations are cleared of customer information and secured at the end of the day.

Qualifications

• Previous teller or leadership experience preferred.
• Previous relevant experience preferred.
• Ability to work in a team‑oriented environment.

Education

• Bachelor’s, high school, or equivalent experience.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Bank Teller UAE National Only Abu Dhabi • E4_02, PLOT C71 AL FALAH & NAJDA STR, AL KHYELI BUILDING ABU DHABI