B2B Customer Success & Operations Liaison

Saeed & Mohammed Al Naboodah Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a professional for customer engagement in their fleet Aftersales business. The role involves acting as a point of contact for B2B customers, addressing queries, and ensuring operational updates. A bachelor’s degree and a minimum of 2 years in automotive customer engagement are required. Excellent English skills and proficiency in MS Office are essential, while knowledge of Arabic is advantageous. This position offers a dynamic work environment focused on customer retention.

Qualifications

• Minimum 2 years of experience in automotive customer engagement centres.

Responsibilities

• Engage in sales pitch for new/existing customers through Telephone/Email.
• Attend Customer Queries and follow up with concerned stakeholders.
• Build a strong relationship with customer in terms of trust and high confidence.
• Follow up with Finance & Monthly Invoice submission to customers.
• Monitor workflows daily and update customer on vehicle status.
• Coordinate with suppliers and operations for delivery.
• Act as a bridge between sales/back-office teams & customers.
• Comply with local laws and client’s QHSEMS requirements.
• Gather market intelligence data.

Skills

Fluent in English

Arabic

Excellent MS office/data analytical skills

Team player

Willingness to learn

Education

Bachelor’s degree in any stream

Job description

A leading automotive company in Dubai is seeking a professional for customer engagement in their fleet Aftersales business. The role involves acting as a point of contact for B2B customers, addressing queries, and ensuring operational updates. A bachelor’s degree and a minimum of 2 years in automotive customer engagement are required. Excellent English skills and proficiency in MS Office are essential, while knowledge of Arabic is advantageous. This position offers a dynamic work environment focused on customer retention.