Automotive Service Advisor & Customer Care

Al Tayer Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking a professional to enhance customer retention through quality repair service and expert advice on maintenance needs. The ideal candidate will have 2-5 years of experience in the automotive trade and relevant vocational qualifications. Responsibilities include customer engagement, overseeing service processes, upselling services, and maintaining strong customer relationships. This role is crucial for ensuring high standards and customer satisfaction in repair services.

Qualifications

• 2-5 years' experience in automotive trade is required.
• Vocational or diploma qualifications related to automobile engineering are essential.

Responsibilities

• Greet customers and discuss servicing/repair needs.
• Prepare clear work instructions for technicians.
• Organize inspections upon job completion.
• Deliver vehicles courteously to customers.
• Maintain communication regarding back order parts status.
• Upsell service packages and accessories.
• Follow up on Work In Progress targeting completion.
• Inform customers on the delivery of their vehicles.

Skills

Customer service

Communication

Technical knowledge

Problem-solving

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Job description

A leading automotive service provider in Dubai is seeking a professional to enhance customer retention through quality repair service and expert advice on maintenance needs. The ideal candidate will have 2-5 years of experience in the automotive trade and relevant vocational qualifications. Responsibilities include customer engagement, overseeing service processes, upselling services, and maintaining strong customer relationships. This role is crucial for ensuring high standards and customer satisfaction in repair services.