Automotive Call Center Team Lead - Elevate CX

KAVAK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive company in Dubai is looking for a Call Center Team Lead to oversee operations in the customer service department. The successful candidate will manage a team of customer service representatives, ensure high levels of customer satisfaction, and implement effective processes for service delivery. This role requires strong leadership skills, knowledge of the automotive industry, and a proven track record in a similar environment. This is a great opportunity to further your career in a dynamic industry.

Qualifications

• Minimum of 5-6 years of experience in a call center environment.
• At least 2 years in a supervisory or leadership role.

Responsibilities

• Supervise and motivate a team of customer service representatives.
• Track and evaluate performance metrics.
• Ensure high levels of customer satisfaction and resolve escalated issues.
• Identify training needs and lead onboarding for new hires.
• Collaborate for process improvements in call center operations.

Skills

Strong leadership and motivational skills

Excellent communication and interpersonal skills

Knowledge of the automotive industry

Ability to multitask and prioritize

Familiarity with call center software

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in business administration, management, or related field

Job description

A leading automotive company in Dubai is looking for a Call Center Team Lead to oversee operations in the customer service department. The successful candidate will manage a team of customer service representatives, ensure high levels of customer satisfaction, and implement effective processes for service delivery. This role requires strong leadership skills, knowledge of the automotive industry, and a proven track record in a similar environment. This is a great opportunity to further your career in a dynamic industry.