ATM Switch - Technical Support Analyst

VAM Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider is seeking an ATM Switch Technical Support Analyst in Dubai. This fulltime role involves providing maintenance and support for ATM Switch and Self Service Terminals applications while ensuring service availability as per SLAs. The candidate should have at least 8 years of IT experience, including 5 years specifically in ATM/CCDM. This position does not offer remote work and requires prompt incident resolution and tracking.

Qualifications

• 8 years of experience in IT environment, 5 years in ATM/CCDM.
• Specialized experience in assigned application portfolio.

Responsibilities

• Provide maintenance and support for ATM Switch and Self Service Terminals.
• Ensure service availability as per assigned SLAs.
• Track and report incidents through approved processes.

Skills

Domain knowledge of ATM/CCDM

Technical understanding of application portfolio

Communication Skills

Job description

We are currently looking for ATM Switch Technical Support Analyst for our UAE operations with the following skill set and terms & conditions.

Specialist Skills / Technical Knowledge Technical Competencies Required for this role:

• Domain knowledge of the respective business domain that is (ATM/CCDM and related applications)
• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both up and down stream)

Previous experience:

• 8 years experience in IT environment with specialized experience in the assigned application portfolio and respective business domain with minimum 5 years in a

ROLE PURPOSE:

Responsible to provide Maintenance and Support Activities for ATM Switch and Self Service Terminals and related applications in all environments DEVSIT DTS UAT PROD/DR.

Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track resolve and report incidents and known errors through the approved processes and follow Incident Management and Escalation process Provide necessary support (analysis documents testing) for ATM Switch and Self Service Terminals areas related Projects / Enhancements / BAUs and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time

Key Accountabilities of the role

1. Application Maintenance & Support:

Provide maintenance and support to ATM Switch and Self Service Terminals related applications. Maintain the service availability as per the assigned SLAs and according to ITD systems/services availability report. Monitor day‑to‑day ATM Switch and Self Service Terminals and related applications problems/errors. Investigate the problems and resolve them. Track and report incidents through approved processes. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Work proactively to ensure that none of the systems are out of support

Joining time frame: 2 weeks (maximum 1 month)

Remote Work : No

Employment Type : Fulltime