Assistant Salon Manager

Madi International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading salon and spa company in Dubai is seeking a Salon Assistant Manager to aid in salon operations and provide exceptional customer service. Ideal candidates will have at least 3-4 years of experience in a salon environment, with a focus on managing bookings, supervising staff, and ensuring high service standards. Knowledge of POS systems is required. Competitive compensation package offered.

Qualifications

• 3-4 years of experience in a hotel, salon, or spa in customer service.
• 1 year of experience supervising others in a customer service role.
• 2 years of experience handling POS.

Responsibilities

• Assist in managing salon operations.
• Manage bookings to maximize productivity.
• Resolve client concerns and complaints.
• Monitor inventory levels and supplies.

Skills

Customer service

Team management

Sales techniques

Conflict resolution

Education

High School Diploma or equivalent

Tools

POS system

Job description

Responsible for assisting the Salon Manager in operating the salon and its profitability in accordance with the company's policies and procedures. Ensuring the best service and quality in the industry are being provided.

JOB RESPONSIBILITIES

• Assist in managing all areas of salon operations.
• Go through appointments for the next day and identify new and repeat clients.
• Manage opening and closing of salon.
• Complete all required reports in an accurate and timely manner.
• Manage bookings effectively to create highest productivity and maximize down time and quiet times first.
• Assign reception team duties to ensure fairness and maximize cover.
• Follow and reinforce proper sales techniques for sale of retail products.
• Ensure all staff are fully trained and regularly retrained in all service procedures and retail products.
• Ensure a first-class standard of service is delivered and maintained in salon to promote a positive client experience.
• Promptly and effectively resolve client concerns and complaints. Monitor via client feedback forms.
• Handle clients questions and concerns professionally and courteously.
• Ensures that clients information is recorded and maintained effectively.
• Ensure you have a running shift schedule for all staff and that they are aware of their work schedule.
• Ensure you have the right number of staff to ensure days off as per policy.
• Keep updated records of Public Holidays, Annual Leave, Sick Leave and any other trackers and submit to HR.
• Propose marketing activities to grow the client count and salon profitability.
• Take full responsibility for all the work in connection with receipts, bookings, records and money.
• Communicate to the Salon Manager all occurrences involving staff or clients in the salon that require attention.
• Ensure that personal grooming and appearance standards are maintained at all times.
• Maintain confidentiality and the highest degree of professional ethics at all times.
• Monitor inventory levels to ensure adequate supplies are available to meet salon needs.
• Ensure that cash deposits are made to the bank as per company policy.
• Ensure housekeeping standards are maintained at the highest level.
• Perform any other related duties as determined necessary by management.

QUALIFICATIONS/ REQUIREMENTS

• High School Diploma or equivalent
• Minimum 3-4 years UAE experience in a hotel, salon or spa, in a reception or customer services role.
• Minimum 1-year experience in supervising others in a customer service environment.
• Minimum 2 years experience in handling POS