Assistant Manager - HR Operations

GMG; Dubai; On-site; AED 200,000 - 250,000; Full time

Job summary

A global well-being company in Dubai seeks an Assistant Manager - HR Operations to oversee HR operations, ensure compliance with UAE labor laws, and manage HRIS. The ideal candidate has 7 years of HR experience, with at least 3 years in a managerial role, and strong skills in process improvement and HR systems. This position offers an opportunity to drive efficiency in HR functions in a collaborative environment.

Qualifications

• 7 years of experience in HR operations or employee services.
• At least 3 years in a managerial or supervisory role.
• Experience using HRIS platforms like SAP SuccessFactors.

Responsibilities

• Oversee day-to-day HR operations including onboarding and compliance.
• Manage employee services ensuring prompt handling of requests.
• Identify and implement process improvements in HR operations.
• Ensure compliance with local labor laws and internal policies.
• Manage HR Information Systems ensuring data accuracy.
• Support employees with HR policies and resolutions.
• Coordinate with payroll, recruitment, and talent management teams.
• Prepare and analyze HR operational reports for insights.

Skills

HR Operations Expertise

HRIS Proficiency

Compliance and Labor Law Knowledge

Process Improvement and Automation

Leadership and People Management

Education

Bachelor's degree in human resources, Business Administration or related field

Certification in HR management or HRIS (e.g. SAP SuccessFactors)

Tools

SAP SuccessFactors

Job description

Who we are:

GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home‑grown brands across sport everyday goods health and beauty properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years GMG is a valued partner of choice for the worlds most successful and respected brands in the well‑being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands across 12 countries. These include notable home‑grown brands such as Sun & Sand Sports Dropkick Supercare Pharmacy Farm Fresh Klassic and international brands like Nike Columbia Converse Timberland Vans Mama Sitas and McCain.

What you’ll be doing:

The incumbent as the Assistant Manager - HR Operations is responsible for overseeing and managing the day‑to‑day HR operations and employee services functions. This role ensures that all HR operational activities including onboarding employee records management benefits administration and HR compliance are executed smoothly and in alignment with the company’s policies and UAE labor law.

Job Description:

• HR Operations Management: Overseeing the day‑to‑day HR operations including employee onboarding, employee data management, offboarding and compliance with company policies and legal regulations.
• Employee Services: Managing the employee services function ensuring that requests related to benefits, leaves, salary certificates and other HR services are handled promptly and efficiently.
• Process Improvement: Identifying and implementing process improvements in HR operations, streamlining workflows and automating tasks to increase efficiency and reduce manual interventions.
• Compliance: Ensuring full compliance with local labor laws, internal policies and audit requirements especially regarding employee records, benefits administration and employment contracts.
• HR Systems Management: Managing the HR Information Systems (HRIS) such as SAP SuccessFactors ensuring accurate employee data maintenance and reporting.
• Employee Onboarding and Offboarding: Overseeing the smooth onboarding of new hires and managing the exit process for departing employees including handling final settlements in accordance with labor laws.
• Employee Support: Providing support and guidance to employees regarding HR policies, procedures and their entitlements, addressing inquiries and resolving issues in a timely manner.
• Collaboration with HR Teams: Coordinating with the payroll, recruitment and talent management teams to ensure seamless HR service delivery and alignment with the company’s overall objectives.
• Reporting and Analytics: Preparing and analyzing HR operational reports, providing insights and recommendations to the Senior Manager - Employee Services for decision‑making.

Functional/Technical Competencies:

• HR Operations Expertise: Strong understanding of HR processes including employee lifecycle management, benefits administration and HR policy implementation.
• HRIS Proficiency: Extensive experience in managing and optimizing HR Information Systems (HRIS) particularly SAP SuccessFactors for data management and reporting.
• Compliance and Labor Law Knowledge: In‑depth knowledge of UAE labor laws and best practices in HR compliance.
• Process Improvement and Automation: Ability to identify operational inefficiencies and implement process improvements leveraging technology and automation tools where applicable.
• Leadership and People Management: Strong leadership skills to manage and motivate the HR operations team ensuring a high standard of service delivery.

Education:

Bachelors degree in human resources, Business Administration or a related field.

Certification in HR management or HRIS (e.g. SAP SuccessFactors) is an added advantage.

Experience:

7 years of experience in HR operations or employee services with at least 3 years in a managerial or supervisory role. Experience in managing HR operations within a corporate environment particularly using HRIS platforms like SAP SuccessFactors.