Assistant Manager Client Services

Meydan Free Zone; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading business support organization in Dubai is looking for an Assistant Manager - Client Servicing to oversee operations, improve service delivery, and ensure compliance. Candidates should have a Bachelor's degree and 4-6 years of experience in operations management, preferably in high-volume environments. The ideal applicant will demonstrate a strong ability to drive operational efficiency and possess Six Sigma certification. This role promises growth and the opportunity to contribute to an innovative workspace.

Qualifications

• 4-6 years of experience in operations management required.
• Strong understanding of UAE business licensing processes.
• Experience working in a high-volume transaction environment.

Responsibilities

• Support end-to-end operations for business licensing and residency visa processing.
• Lead continuous improvement initiatives using Six Sigma.
• Prepare operational reports to support management decision-making.

Skills

Operational efficiency

Process optimization

Data analysis

Training and facilitation

Analytical skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Six Sigma methodologies

Reporting tools

Job description

Overview

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.

As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Assistant Manager - Client Servicing who will support the Acting Head, Client Servicing in overseeing daily operational activities. This role focuses on driving operational efficiency, ensuring regulatory compliance, improving service delivery, and building team capability through structured training and performance monitoring. The ideal candidate is an Arabic speaker with a proven track record of optimizing processes through data-driven reporting and continuous improvement.

Responsibilities

Operations Management

• Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance with Free Zone and government regulations.
• Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks.
• Coordinate with internal departments and external stakeholders, if needed (GDRFA, Free Zone authorities, typing centers, medical/Emirates ID partners, Third Party Authorities) to ensure smooth processing.

Process Improvement & Efficiency

• Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies to enhance efficiency, reduce errors, and improve customer experience.
• Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations.
• Track KPIs and operational metrics; recommend corrective actions based on trend analysis and root cause findings.

Reporting & Analytics

• Prepare accurate and timely operational reports (daily/weekly/monthly) covering volumes, TAT, compliance, rework rates, and productivity to support management decision-making and capacity planning.

Training & People Development

• Design and deliver structured onboarding and refresher training programs for operations staff.
• Conduct process briefings, quality clinics, and coaching sessions to uplift team capability and consistency.
• Support performance reviews by providing feedback and improvement plans.

Quality & Compliance

• Ensure adherence to Free Zone regulations, Third-Party Authorities, GDRFA requirements, and internal policies.
• Conduct internal audits and quality checks; implement corrective and preventive actions.
• Stay updated on regulatory changes and translate updates into operational guidance and training materials.

Customer Experience

• Support escalation handling and resolution of complex cases to ensure high customer satisfaction.
• Collaborate with sales and customer service teams to align expectations, documentation requirements, and timelines.

Qualifications

• Bachelor’s degree required in an education-related field or Business Administration, or relevant experience within a legal-related company or industry (e.g., Education, Training, Instructional Design, Educational Management, Business Administration, Law, Legal Studies, or similar).
• 4–6 years of experience in operations management or process improvement within a fast-paced, high-volume transaction environment, preferably within Free Zone, government services, business setup, or visa processing environments.
• Demonstrated track record of driving operational efficiency, process optimization, and measurable performance improvements.
• Experience in reporting, data analysis, and performance management.
• Six Sigma certification (Green Belt or higher preferred).
• Experience in call center or contact center operations/management is a strong advantage, particularly in high-volume, SLA-driven environments.
• Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage).
• Excellent analytical and problem-solving skills with a continuous improvement mindset.
• Strong reporting and presentation skills; ability to translate data into actionable insights.
• Training and facilitation skills; comfortable delivering structured learning sessions.
• High attention to detail and strong compliance orientation.
• Ability to manage multiple priorities in a fast-paced, regulated environment.

Language skills

• English.
• Any other language is desirable.

Vision

Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!