Assistant Manager, Front Office

Atlantis Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hotel in Dubai is seeking an experienced Assistant Manager (Arabic Speaker) for the Front Office. This role involves managing daily tasks, assisting with team training, and addressing guest complaints. The ideal candidate must have a minimum of two years in a luxury hotel, be fluent in English, and possess strong computer skills. The position emphasizes delivering exceptional hospitality experiences while managing lobby activities. Join a dynamic team committed to creating unforgettable moments for guests.

Qualifications

• Minimum two years working in a luxury or boutique hotel.
• Experience in guest service and reservations.
• Hotel Opening experience is a plus.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills.

Responsibilities

• Manage daily department tasks and team training.
• Handle guest complaints and follow up on resolutions.
• Support all property operations with hospitality standards.
• Manage guest flow and direct within the lobby.

Skills

Guest service experience

Team management

Fluent in English

Microsoft Office proficiency

Opera usage

Job description

Overview

Assistant Manager (Arabic Speaker), Front Office (SIRO) (17881)

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise. Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fans, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the Atlantis Resort and Residences and One&Only resorts worldwide.

Responsibilities

The purpose of this position is to manage the department daily tasks, assist in the training and counseling of the Team, reporting and manage any discrepancies necessary. Must be able to handle guest complaints and resolve them autonomously, tracking resolutions and following up. With experience in a high-quality luxury boutique hotel/resort, the Assistant Manager Front Office will support the Director of Front Office (FO) and remaining team members in offering the highest level of customer service and ensuring that the tools necessary to be successful are present. Present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Live the brand concept, being active, with an understanding and love for sport activities. • Support all property operations, ensuring the highest levels of hospitality and service. Most have a hands-on approach. • Manage the flow of questions and direct guests within the lobby.

Qualifications

• Minimum two years working in a luxury or boutique hotel in a similar position.
• Previous guest service and reservations experience required.
• Hotel Opening experience is a plus.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
• Excellent listening and comprehension skills required.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.