Assistant IT Manager

Element; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multinational corporation in Dubai is seeking a Technical Support Specialist to troubleshoot and resolve software-related issues. The role involves providing technical guidance, training users, and assisting in process improvements. Candidates should have a Technical, Trade, or Vocational School Degree and at least 2 years of related work experience. The company values diversity and fosters an inclusive work environment.

Qualifications

• Minimum 2 years of related work experience required.
• No supervisory experience needed.
• No specific license or certification required.

Responsibilities

• Troubleshoot technical problems related to software and systems.
• Provide technical guidance to resolve business issues.
• Train users in proper use of hardware and software.
• Maintain records of data communication transactions.
• Develop positive working relationships to support common goals.

Skills

Troubleshooting

Technical guidance

Process improvement

User training

Team collaboration

Education

Technical, Trade, or Vocational School Degree

Job description

POSITION SUMMARY

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
• Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Follow all company policies and procedures; protect company assets.
• Speak with others using clear and professional language.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Visually verify information.
• Enter and locate information using computers/Point of Sale (POS) systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.