Assistant - IT Asset Support

Emarat; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE is seeking a professional to assist in the management and support of IT assets. The role involves maintaining an inventory of IT assets, troubleshooting issues, and ensuring compliance with organizational standards. The ideal candidate has a Bachelor's degree in a relevant field and 2-3 years of experience in database and system administration. Strong documentation skills and ability to support users are essential. This position offers an exciting opportunity to contribute to efficient IT operations.

Qualifications

• Minimum of 2-3 years of experience in database and system administration.
• Experience with IT asset management tools.

Responsibilities

• Maintain an up-to-date inventory of all IT assets.
• Conduct regular audits of IT assets.
• Troubleshoot and resolve hardware and software problems.
• Assist in the configuration and setup of new IT assets.

Skills

Inventory management

Troubleshooting

Documentation

Data backup

User support

Education

Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field

Job description

Role Purpose:

To assist in the management and support of IT assets, ensuring their availability, functionality, and compliance with organizational standards.

Key Activities:

• Maintain an up-to-date inventory of all IT assets, including hardware.
• Utilize asset management tools and systems to track the status, location, and ownership of each asset.
• Conduct regular audits of IT assets to ensure accuracy and compliance with inventory records.
• Serve as the initial point of contact for users experiencing issues with IT assets, providing timely and effective support.
• Troubleshoot and resolve hardware and software problems, escalating more complex issues to higher-level support teams as necessary.
• Document all support interactions and resolutions in the ticketing system to maintain a record of issues and solutions.
• Assist in the incident management process by logging incidents related to IT assets in the incident tracking system.
• Monitor the status of reported incidents and ensure they are addressed within established service level agreements (SLAs).
• Collaborate with other IT teams to coordinate responses to incidents that affect multiple assets or systems.
• Participate in the execution of data backup procedures to ensure that critical data is regularly backed up and can be restored when needed.
• Assist in the restoration of data from backups in the event of data loss or system failure, ensuring minimal disruption to operations.
• Assist in the configuration and setup of new IT assets, ensuring they are properly installed and configured according to organizational standards.
• Support the deployment of software applications and updates to IT assets, ensuring compliance with licensing agreements and security policies.
• Maintain documentation of asset configurations, including hardware specifications and software installations.
• Create and maintain comprehensive documentation related to IT assets, including user manuals, installation guides, and troubleshooting procedures.
• Ensure that all documentation is easily accessible to team members and users, facilitating efficient support and management of IT assets.
• Update documentation regularly to reflect changes in asset configurations, procedures, and policies.
• Work closely with other IT support staff and departments to ensure effective communication regarding IT asset management and support activities.
• Participate in team meetings to discuss asset management strategies, challenges, and improvements.
• Provide feedback and suggestions for enhancing IT asset support processes and practices.
• Assist in training new employees on the proper use and management of IT assets, including hardware and software.
• Provide ongoing support and guidance to users regarding best practices for utilizing IT assets effectively and securely.

Education/Experience:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field
• A minimum of 2-3 years of experience in database and system administration