Assistant Guest Relation Manager

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Guest Relations Manager to oversee guest services and ensure satisfaction. Responsibilities include managing inquiries and complaints, coordinating with departments, and implementing guest satisfaction initiatives. The ideal candidate has a diploma in hospitality and 5-7 years of experience in a 4-5 star hotel environment. A good command of communication skills and previous experience in Front Office services is essential. Preference will be given to candidates who speak Turkish.

Qualifications

• 5 – 7 years' experience in 4–5-star hotel.
• Previous experience in Front Office or Guest Services.
• Ability to handle guest inquiries and complaints professionally.

Responsibilities

• Assist in managing guest inquiries and complaints.
• Support the Front desk team in coordinating services.
• Oversee check-in and check-out processes smoothly.

Skills

Good Communication skills

Knowledge of hotel rate codes

Experience with Front Office Systems

Education

Diploma or degree in vocational hospitality

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
• Support the Front desk team in coordinating guest services and activities
• Oversee check-in and check-out processes, ensuring smooth and efficient operations
• Collaborate with other departments to fulfill guest needs and resolve issues
• Train and mentor guest relations staff to maintain high service standards
• Assist in creating and implementing guest satisfaction initiatives
• Monitor and analyze guest feedback to identify areas for improvement
• Participate in special events and VIP guest arrangements
• Ensure compliance with hotel policies and local regulations
• Assist in managing the guest relations budget and resources

Qualifications

• RequiredEducationandExperience: Diplomaordegreeinvocationalhospitality,5 – 7 years' experience in 4–5-star Hotel
• Haveknowledgeofthehotel ratecodes,package,segmentation,discountsandhowtohandleeach.
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems

Additional Information

• Preferably Turkish Speaker.