Assistant Front Office Manager (173239)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking an Assistant Front Office Manager to oversee Front Desk operations and ensure exceptional guest experiences. The ideal candidate will have a degree in Hotel Management and a minimum of 3 years experience in an upscale hotel. Strong interpersonal skills and fluency in English are essential. This role offers the opportunity to work in a prestigious environment with a focus on hospitality excellence.

Qualifications

• Minimum 3 years experience in a managerial role in an upscale hotel.
• Willingness and ability to work a flexible schedule to meet business demands.
• Executive presence with confidence and humility.

Responsibilities

• Oversee and supervise the operations of the Front Desk and Guest Services.
• Ensure adherence to all Front Office Policies and Procedures.
• Coordinate the Arrival, Stay, and Departure experience for all Guests.

Skills

Strong interpersonal skills

Good communicator with fluency in English

Proven organizational skills

Education

Degree in Hotel Management, Hospitality, Business Administration

Tools

Property Management System

Job description

Assistant Front Office Manager

Traders Hotel Qaryat Al Beri, Abu Dhabi

We have an opportunity for an enthusiastic Assistant Front Office Manager to join the Traders Hotel family. The selected candidate shall be the face of the hotel with a pleasing personality to welcome, assist, and ensure guest experience are cared for.

What are we looking for?

• Degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related field
• Minimum 03 years experience in a managerial role in an upscale hotel.
• Good understanding of Property Management System
• Willingness and ability to work a flexible schedule to meet business demands.
• Strong interpersonal skills and attention to detail
• Good communicator with fluency in English.
• Proven organizational skills, able to set and meet deadlines.
• Executive presence – self-assured exuding quiet confidence and humility
• Lives and breathes the Shangri-La values.

What will youdo?

• Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit
• Ensures that all Front Office Policies and Procedures are adhered to.
• Ensures VIP procedures are being met or exceeded daily for all Guests.
• Coordinate the Arrival, Stay and Departure experience for all Guests.
• To understand and promote the hotels and departmental vision.
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles.
• Ensure that all Front Office team have the supplies needed to perform their duties.
• Responsible for ensuring consistency in exceeding guest service expectations.
• Energize the brand by promoting our Guest loyalty program.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Empathetically listen to client queries/complaints and work with colleagues to find solutions.

Traders Hotel Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La anda Souk.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer.We believe in hiring a diverse workforce and committed to non-discrimination onanyprotectedbasis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers , or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.