Arabic-Speaking Reservations Supervisor for Revenue Growth

Hilton Worldwide, Inc.; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Supervisor to oversee their Reservations Team and enhance guest satisfaction at LXR Eastern Mangroves in Abu Dhabi. The role requires excellent organizational skills, a positive attitude, and confidence in communication. As a Reservations Supervisor, you will ensure efficiency in daily operations, develop future business opportunities, and maintain high standards of customer service. Previous experience in reservations or sales within the hotel sector is advantageous, along with knowledge of property management systems.

Qualifications

• Experience in the Reservations/Sales function within the hotel/leisure sector.
• Maintain high grooming standards.
• Ability to understand seasonal and historical trends.

Responsibilities

• Oversee the Reservations Team and daily operations.
• Manage enquiries via telephone, fax, and email.
• Identify new contacts and develop sales leads.
• Monitor customer satisfaction and resolve issues.
• Assist in training and developing the Reservations team.

Skills

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Education

Relevant degree or other qualification in a business discipline

Tools

Hotel property management systems

Job description

A leading global hospitality company is seeking a Reservations Supervisor to oversee their Reservations Team and enhance guest satisfaction at LXR Eastern Mangroves in Abu Dhabi. The role requires excellent organizational skills, a positive attitude, and confidence in communication. As a Reservations Supervisor, you will ensure efficiency in daily operations, develop future business opportunities, and maintain high standards of customer service. Previous experience in reservations or sales within the hotel sector is advantageous, along with knowledge of property management systems.