Arabic-Speaking Patient Concierge (Front Desk)

metabolic; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in the United Arab Emirates is seeking a Patient Affairs Specialist to manage front-desk operations and ensure excellent patient experience. The role involves coordinating appointments, addressing inquiries, and facilitating effective communication between patients and medical teams. Candidates should possess strong customer service skills, an Arabic and English language proficiency, and relevant experience in healthcare settings. This position requires immediate availability and offers a dynamic work environment.

Qualifications

• Immediate joiner - A MUST.
• Arabic speaker - A MUST.
• Native like English - A MUST.
• Experience in a front-desk, patient affairs, or customer service role in healthcare - A MUST.
• Knowledge of billing & insurance process is essential.

Responsibilities

• Welcome, greet, and assist patients with professionalism.
• Coordinate patient appointments and manage scheduling.
• Serve as the primary contact for patient inquiries.
• Maintain front-desk efficiency through administrative tasks.
• Act as a liaison between patients and healthcare providers.

Skills

Customer service skills

Communication skills

Organizational skills

Multitasking abilities

Interpersonal skills

Education

Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field

Tools

Electronic Medical Records (EMR) systems

CRM software

Appointment scheduling tools

Job description

A healthcare provider in the United Arab Emirates is seeking a Patient Affairs Specialist to manage front-desk operations and ensure excellent patient experience. The role involves coordinating appointments, addressing inquiries, and facilitating effective communication between patients and medical teams. Candidates should possess strong customer service skills, an Arabic and English language proficiency, and relevant experience in healthcare settings. This position requires immediate availability and offers a dynamic work environment.