Arabic-Speaking Customer Service Advisor (Abu Dhabi)

Concentrix Corporation; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor who speaks both English and Arabic. The successful candidate will be responsible for managing inbound calls, providing exceptional customer service, and identifying solutions to customer issues. Applicants should have at least one year of experience in a call or contact center and possess strong communication skills. This full-time role requires working in rotational shifts with the goal of internal development.

Qualifications

• Min. 1 year call/contact center experience, preferably telephonic.
• Cheerful personality with good telephone etiquette.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Receive inbound calls and maintain established standards.
• Provide high-quality customer service efficiently and politely.
• Identify customer problems and offer appropriate solutions.

Skills

Bilingual fluent English (B2 Level+) and Arabic speaker

Good communication and interpersonal skills

Competent use of PC with MS Excel

Empathetic, patient, and courteous in approach

Results driven and attention to detail

Education

Graduate preferred in any stream

Job description

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor who speaks both English and Arabic. The successful candidate will be responsible for managing inbound calls, providing exceptional customer service, and identifying solutions to customer issues. Applicants should have at least one year of experience in a call or contact center and possess strong communication skills. This full-time role requires working in rotational shifts with the goal of internal development.