Analyst & Problem Management

Dubai Airports; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading aviation authority is seeking an Analyst for Problem Management to oversee IT systems that support business objectives. The role focuses on identifying trends from incident analysis, managing knowledge bases, and recommending process improvements. Candidates should have a Bachelor's degree in a related field and 3-5 years of relevant experience. Strong knowledge of IT infrastructure and corporate applications is essential. Join a fast-paced, innovative team dedicated to delivering exceptional airport experiences.

Qualifications

• 3-5 years of relevant experience managing IT infrastructure and application services.
• Strong technical knowledge of DA infrastructure including LAN, WAN, Data Centers.
• Experience with corporate applications and ERP solutions.

Responsibilities

• Identify trends and potential problem sources from incident analysis.
• Manage and publish BT knowledge management regularly.
• Recommend improvements for problem and knowledge management processes.
• Monitor error control effectiveness and propose enhancements.

Skills

Trend identification

Cost reduction

Error control effectiveness

Knowledge management

Problem analysis

Education

Bachelor’s degree in Engineering/Computer Science/Information Technology/Project Management

Tools

LAN

WAN

Data Centers

Servers

Storage solutions

Security solutions

ERP applications

Job description

Analyst - Problem Management

THIS IS WHERE GAME-CHANGING HAPPENS

TECHNOLOGY & INFRASTRUCTURE

Analyst - Problem Management

The team provides and manages the IT systems that support and enable DA business objectives. That means managing and maintaining all IT infrastructure and application services from the most basic desktop to the most complex flight information systems. As importantly, they’re game changers for the industry. They bring us innovated and world class technologies and advanced processes which revolutionise what we do.

What you'll deliver

• You’ll identify trends and potential Problem sources by reviewing Incident and Problem analysis
• You’ll manage, maintain and publish the BT Knowledge management in regular basis and ensure it reflects the business needs and well understood by all internal and external stakeholders.
• You’ll identify and implement opportunities for cost reduction
• You’ll provide recommendation for problem Management and knowledge management processes improvement.
• You’ll monitor the effectiveness of error control and make recommendations for improvements

What you bring

• You should be educated to a bachelor’s degree in engineering/Computer Science/Information Technology/Project Management/Related
• You should have 3 – 5 years of overall & relevant experience.
• You should have technical knowledge of DA infrastructure and application systems including LAN, WAN, Data Centers, Servers, Storage, and Security solutions.
• You should have strong knowledge of corporate applications and ERP solutions.
• You should have knowledge of network management, data center management, and application management tools.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.