AMC Technical Coordinator

Ultiwise Consult; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering consultancy in Sharjah is seeking an AMC Technical Coordinator to manage after-sales activities and ensure client satisfaction. Responsibilities include scheduling maintenance, coordinating service requests, maintaining documentation, and ensuring compliance with safety regulations. The ideal candidate should have a degree in a relevant field along with 3-5 years of experience in after-sales service coordination. This role offers a dynamic environment with opportunities to enhance client relationships and operational efficiency.

Qualifications

• 3-5 years of relevant experience in after-sales service or AMC coordination.
• Experience in water treatment mechanical systems or similar sectors is preferred.
• Strong understanding of AMC O&M retrofit and field service processes.

Responsibilities

• Oversee and manage all after-sales activities including AMC O&M retrofit.
• Act as the primary point of contact for AMC clients and manage service requests.
• Maintain detailed service records and compliance reports for AMC clients.

Skills

AMC O&M coordination

Client communication

Technical support

Problem-solving skills

Education

Bachelor's Degree or Diploma in Mechanical, Electrical, or Industrial Engineering

Tools

ERP systems

Maintenance software

Job description

Job Title: AMC technical Coordinator

Department: Aftersales

Reporting to: Aftersales manager

Job Purpose:

The candidate will be responsible for overseeing and managing all after-sales activities including AMC O&M retrofit projects service interventions and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.

Key Responsibilities Technical AMC Coordinator

• Plan and Coordinate AMC Activities: Schedule and oversee routine maintenance visits preventive maintenance tasks and emergency service requests as per the AMC terms.
• Client Communication & Relationship Management: Act as the primary point of contact for AMC clients; manage service requests complaints and feedback professionally.
• Job Assignment & Technician Coordination: Assign tasks to service technicians track job completion status and ensure timely execution of all maintenance works.
• Maintenance Documentation: Maintain detailed service records inspection checklists maintenance logs and compliance reports for all AMC clients.
• Spare Parts & Inventory Management: Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.
• Service Quality Assurance: Monitor work quality ensure adherence to technical standards and contractual obligations and conduct periodic audits of completed jobs.
• Compliance & Safety Monitoring: Ensure all AMC jobs are performed in compliance with relevant safety health and environmental regulations.
• Reporting & Analytics: Prepare monthly and quarterly reports for AMC performance breakdown history cost analysis and improvement recommendations.
• Renewal & Upselling Support: Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.
• Cross-functional Collaboration: Work closely with operations engineering and finance teams to ensure smooth AMC execution and client satisfaction.
• Rfq PO and follow-ups material arrangement prior to site work
• Budget related approvals
• Submittal of customer quotes

Skills & Qualifications:

• Bachelor s Degree/Diploma in Mechanical Electrical or Industrial Engineering (or a related technical field).
• Minimum 3 5 years of relevant experience in after-sales service AMC O&M coordination or technical support roles.
• Experience in water treatment mechanical systems or similar industrial sectors is highly preferred.
• Familiarity with service contracts job execution planning and client coordination.
• Working knowledge of ERP systems maintenance software or service management tools is a plus.

Skill Set:

Technical & Operational Skills

• Strong understanding of AMC O&M retrofit and field service processes.
• Ability to read and interpret technical drawings service reports and equipment manuals.
• Knowledge of troubleshooting spare part identification and basic mechanical/electrical systems.

Project & Documentation Management

• Proficient in planning and coordinating multiple after-sales jobs simultaneously.
• Skilled in preparing reviewing and maintaining service documentation (reports job cards quotations).
• Experience in preparing service schedules tracking execution and updating service logs.

Communication & Client Handling

• Strong interpersonal and communication skills (verbal and written).
• Client-focused mindset with the ability to handle escalations professionally.
• Experience in coordinating between clients technicians and internal departments.

Analytical & Organizational Skills

• Excellent time management prioritization and organizational abilities.
• Problem-solving mindset with attention to detail in technical and commercial documentation.
• Proficiency in MS Office Suite (Word Excel Outlook PowerPoint).

Behavioural Skills

• Proactive and self-motivated with a strong sense of responsibility.
• Team player with the ability to work independently under pressure.
• Customer-oriented with a continuous improvement attitude.