Airport Supervisory Programme

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in the UAE is offering an Airport Supervisory Programme aimed at UAE nationals to develop skilled leaders in airport operations. Participants will gain hands-on experience through a tailored three-to-four-year career development program, ensuring readiness for supervisory roles. With competitive training salaries and benefits throughout the program, this is an excellent opportunity for those looking to advance their career in aviation within a dynamic global network.

Benefits

12-month training benefits

Competitive salaries

International placement opportunities

Qualifications

• UAE nationals, aged 21 or older with a valid family book.
• Completion certificate from UAE National Service for males.
• Fluency in English (written and spoken).

Responsibilities

• Oversee guest handling across airport touch-points.
• Meet KPIs, ancillary revenue, and customer service targets.
• Coordinate with stakeholders for smooth operations.

Skills

Guest handling

Safety compliance

Stakeholder coordination

Problem-solving

Education

Bachelor’s degree

Job description

Synopsis

Ready to take your career to new heights? Dream big, fly higher, join Etihad.

As the proud national airline of the UAE, we are committed to empowering the next generation of leaders. The Etihad Airport Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines.

The Airport Supervisory Programme is a hands-on training programme gives you invaluable experience in airport operations, from guest services to safety and security, preparing you for a future leadership role in aviation.

What to expect

We are offering a tailored career programme designed to suit your unique ambitions, providing hands‑on experience learning from the best in aviation, and unlocking your full potential. This three‑to‑four‑year development programme will provide you with the skills needed for a supervisory role in airport operations. You’ll gain experience across key operational areas, ensuring seamless guest experiences and smooth airport operations.

What you’ll achieve

• Real‑world experience in guest handling, check‑in, boarding, transfer desk and arrivals
• Safety and compliance training meeting global industry standards
• A 12‑to‑24‑month international assignment as an Airport Operations Supervisorin a training capacity
• A clear career path to becoming an Airport Duty Supervisor in one of our stations in the global network abroad

Accountabilities

• Oversee guest handling across airport touch‑points, ensuring top‑tier service and compliance with safety, security, and brand standards.
• Meet KPIs, ancillary revenue, and customer service targets.
• Coordinate with internal and external stakeholders for smooth operations, briefings, and updates.
• Manage flight editing and special guest requirements (VIP, PRM and special categories).
• Liaise with control teams to handle disruptions, emergencies, and service recovery.
• Identify and report safety and security risks, escalating significant issues as needed.

Education & Experience

• Have a Bachelor’s degree completed in the last three years
• Are UAE nationals, aged 21 or older with a valid family book
• Have a completion or permanent exemption certificate from UAE National Service (for males)
• Are fluent in English (written and spoken)
• Are ready to work in a fast‑paced, 24/7 environment
• Can wear the Etihad uniform with pride
• Are open to working at airports outside the UAE

Compensation

Phase 1

Training - 12 Months - AED 10,000 plus Benefits

Phase 2(After successful completion of Phase 1)

On‑the‑job Experience - Up to 24 Months - AED 20,750plus Benefits

Phase 3(After successful completion of Phase 2 & subject to open positions)

Placement - Up to 36 Months - AED 25,467plus Benefits

Why Choose Etihad?

At Etihad, we’re committed to developing the next generation of aviation leaders. With world‑class training, mentorship, and on the job experience, you’ll gain the experience and skills needed to thrive in a dynamic industry.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face‑to‑face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.