Aircraft Dispatcher

Etihad Airways; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline in Abu Dhabi seeks a dedicated professional to manage flight turnaround activities, ensuring smooth operations and exceptional customer service. This role involves coordinating with various stakeholders and making tactical decisions regarding flight departures. Candidates should have a high school diploma and a minimum of three years of experience in customer service or related aviation roles. This position offers the chance to be part of a rapidly growing airline committed to delivering excellence in passenger and cargo services.

Qualifications

• Minimum of 3 years in a customer service role within the aviation industry.
• Experience in aircraft dispatch or load control preferred.
• Ability to manage operational changes effectively.

Responsibilities

• Manage flight turnaround activities ensuring timely departures.
• Coordinate with various stakeholders to ensure smooth operations.
• Report on turnaround events and assess accountability for delays.

Skills

Customer service expertise

Operational decision-making

Communication skills

Education

High School Diploma or equivalent

Job description

Purpose

Manage turnaround activities of all flights in coordination with various stakeholders, government departments and service providers, ensuring regulatory compliance with the target of expediting safe flight departures, ensuring OTP, and providing exceptional customer service.

Accountabilities

• Being aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
• Brief all stakeholders involved in the flight arrival and departure (gate staff, crew, ramp staff etc).
• Manage the flight departure process, leading EY and 3rd party agent teams with a positive can‑do attitude that inspires those around them while pre‑empting and reacting to any anticipated issues or delays and subsequently cascading information to all staff so that guests and operational departments are kept informed of any changes.
• Accountable for operational and last‑minute changes that affect the turnaround, such as the offloading of cargo, guests and/or their baggage to ensure that the Etihad flight load planning is in order so that the Loading Instruction Report (LIR) and final Loadsheet are 100% accurate and delivered in a timely manner.
• Effective tactical decision making.
• Allocate delay codes and timings for any off‑schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
• Report turnaround events post departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance.
• Accountable for load planning various a/c types in accordance with current company (and other airlines) weight and balance rules and guidelines; from flight creation and estimating zero fuel weights, to the production of the final Loadsheet and other necessary a/c documentation.
• Responsible and accountable for identifying safety risks on and around the aircraft in accordance with the company risk assessment process, and ensuring that adequate risk.

Education & Experience

• Educated to secondary school level (High School) or other Diplomas completed.
• Minimum of 3 years of experience in a customer service role, in aircraft dispatch or previous experience in Load Control, as a Ramp Agent, or Airline Operations role or a related role within the aviation industry.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face‑to‑face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.