Account Manager - Spanish speaking

Hireroo; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global brokerage firm is seeking an experienced Account Manager fluent in Spanish to support client onboarding and engagement. The role involves managing client relationships, driving conversions, and collaborating with marketing on campaigns tailored to Spanish-speaking markets. The ideal candidate has experience in account management or sales within the financial services sector. The firm offers opportunities for career growth in a dynamic environment.

Qualifications

• Fluent Spanish and English communication skills are required.
• Experience in sales, account management, or client engagement is preferred.
• Knowledge of financial markets or trading platforms is a strong plus.

Responsibilities

• Support prospective clients throughout the onboarding process.
• Reconnect with dormant accounts to drive engagement.
• Serve as the go-to contact for your assigned client portfolio.
• Identify opportunities for clients to broaden their platform usage.
• Collaborate with the marketing team for tailored campaigns.
• Interact regularly with clients via phone, email, and chat.

Skills

Fluent Spanish

Client Engagement

Communication Skills

Negotiation Skills

Proactive Mindset

Job description

Job Description

A long-established and trusted global brokerage is seeking an experienced Account Manager – Spanish speaking to contribute to their continuing growth in LATAM region. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location

Hybrid – Dubai, UAE

Responsibilities

• Client Onboarding & Conversion – Support prospective clients throughout the onboarding process—from lead to approved live account. Guide clients through their First‑Time Deposit journey and encourage trading activity from the outset.
• Retention & Reactivation – Reconnect with dormant or low‑activity accounts and maintain proactive contact with existing clients to drive engagement, funding, and long‑term loyalty.
• Relationship Management – Serve as the go‑to contact for your assigned client portfolio. Address queries, resolve issues, and work closely with internal teams (compliance, marketing, support) to deliver an exceptional user experience.
• Upselling & Expansion – Identify opportunities for clients to broaden their platform usage or explore affiliate/IB partnership options. Recommend relevant tools and services to help them achieve their trading goals.
• Campaign & Localization Support – Collaborate with the marketing team to deliver client‑facing campaigns tailored to Spanish‑speaking markets and user preferences.
• Daily Client Interaction – Interact regularly with clients via phone, email, and chat, adapting communication style to suit different cultural and personal preferences; confidently handle objections using persuasive techniques to uncover opportunities and drive conversions; prioritize high‑potential clients to maximize engagement and satisfaction; monitor client behavior, identify patterns, and use insights to increase trading volume and retention.

Requirements

• Native or fluent Spanish speaking, English communication skills.
• Experience in sales, account management, or client engagement, preferably within the financial services or trading sector.
• Strong communication and negotiation skills, with the ability to build rapport and positively influence client decisions.
• A proactive mindset, able to juggle multiple clients and tasks while staying organized.
• Knowledge of financial markets or trading platforms is a strong plus.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.