Account Executive

CAE Inc; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading aerospace and defense technology company is seeking a Client Training Coordinator to manage client training events and ensure outstanding customer service. You will be responsible for client retention, sales support, and promoting additional training courses. The ideal candidate will excel in relationship management and possess excellent communication skills. This role provides opportunities to enhance client experience and contribute to sales strategy execution. This position is based in the United Arab Emirates.

Responsibilities

• Manage client training events and ensure prerequisites are met.
• Respond professionally to client inquiries and monitor training events.
• Handle client retention and optimize revenue through account management.
• Promote and schedule recurring training events.
• Assist with sales strategy execution and pricing agreements.
• Communicate payment terms and support payment collection.
• Build and maintain positive relationships with clients.

Job description

About This Role

• Client Training Coordination: Book and manage client training events, ensuring prerequisites are met, course availability is confirmed, and client expectations are clearly communicated to the Training Services team.
• Customer Service: Respond promptly and professionally to client inquiries, monitor training events through to completion, and provide ongoing support.
• Client Retention and Account Management: Managing client and company retention, optimizing revenue, and surpassing client expectations through account follow-up.
• Recurring Training & Upselling: Schedule and follow up on recurring training events and promote ancillary training courses that add value to the client experience.
• Sales Support: Assist the Regional Sales Manager (RSM) with pricing agreements, document contract validity, and update pricing on relevant portals.
• Payment Collection: Clearly communicate payment terms, assist with client check-ins, and support the collection of payments, including cash-on-delivery.
• Sales Strategy Execution: Proactively ensure fulfillment of company sales strategies and targets, with a strong focus on exceeding goals weekly, monthly, and quarterly.
• Prospecting: Identify and pursue new client opportunities as required.
• Relationship Management: Build and maintain proactive, positive relationships with clients through direct personal interactions.
• Account Follow-Up: Surpass client expectations through follow-up and effective communication. Organize visas, tickets, and hotel accommodation for clients as specified in the contract. Ensure accurate client data is updated in internal systems.
• Position Type: Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]