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Clinical Supervisor – Employee Assistance Programme (EAP)
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Clinical Supervisor – Employee Assistance Programme (EAP)
Job summary
A healthcare recruitment agency is seeking an experienced Clinical Supervisor for their Employee Assistance Programme in Centurion, Gauteng. The role involves overseeing clinical operations, ensuring compliance with ethical standards, and providing supervision and training to a team of counsellors. Ideal candidates will have extensive experience in the counselling field and a strong knowledge of various therapeutic modalities.
Qualifications
- Minimum of 6 years’ experience in the counselling industry as a counsellor.
- At least 5 years’ experience providing formal case supervision.
- Experience in an Employee Assistance Programme operational environment.
Responsibilities
- Oversee care centre service recovery and client experience functions.
- Manage the Quality Management System process and certification.
- Develop and maintain clinical protocols and standard operating procedures.
Skills
Education
Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor – Employee Assistance Programme (EAP) to their team based in Centurion Gauteng.
To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.
- National Senior Certificate (essential)
- Qualified Registered Counsellor, Social Worker (post‑graduate qualification preferred), or Psychologist
- Minimum of 6 years’ experience in the counselling industry as a counsellor
- At least 5 years’ experience as a clinical supervisor providing formal case supervision (aligned with SACSSP / HPCSA / EAPA-SA CPD supervision criteria)
- Strong theoretical knowledge and training across a wide range of therapeutic modalities (beyond Solution‑Focused Brief Therapy and Cognitive Behavioural Therapy)
- Experience within an Employee Assistance Programme (EAP) operational environment (advantageous)
- Experience developing and/or delivering clinical training to qualified counsellors (advantageous)
- Develop and maintain clinical protocols and standard operating procedures ensuring ethical, legal, and operational excellence
- Oversee care centre service recovery and client experience functions
- Manage the Quality Management System (QMS) process and certification
- Provide expert clinical advice and insights to internal and external stakeholders
- Deliver training, coaching, and clinical supervision within the care centre to ensure ethical and professional counselling practices
- Lead and support a team of counsellors, fostering performance, engagement, and accountability
- Handle sensitive and executive‑level client referrals with professionalism and discretion
- Design, develop, and deliver formal clinical and operational training programmes
Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.