Floor Supervisor -Volpes - Roodepoort

Tfg; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in Gauteng is looking for a Floor Supervisor. The ideal candidate has 2–3 years of retail experience and at least 1 year in a supervisory role. Responsibilities include monitoring sales staff performance, ensuring optimal customer service, and managing stock levels. Candidates should have strong communication skills and a positive attitude.

Qualifications

• Minimum 2–3 years of retail experience.
• At least 1 year in a supervisory role.
• Proven track record in customer service.

Responsibilities

• Provide feedback to the Store Manager about sales floor improvements.
• Ensure timely entry of customer orders.
• Report underperformance of sales staff with suggested solutions.

Skills

Customer service

Sales performance

Communication skills

Problem solving

Analytical thinking

Education

Grade 11

Job description

Overview

Job title: Floor Supervisor - Volpes - Roodepoort

Job Location: Gauteng, Roodepoort

Deadline: November 29,

Key Responsibilities

• Provide ongoing feedback to the Store Manager regarding sales floor improvements.
• Ensure all customers are greeted and offered assistance promptly; staff should remain available and attentive.
• Monitor individual sales staff performance and report underperformance with suggested solutions to management.
• Maintain a high level of product knowledge within all allocated departments.
• Ensure timely entry of customer orders into the order book.
• Oversee shelf stocking; communicate stock shortages to the Store Manager for reordering.
• Continuously monitor stock levels and replenish as needed throughout the day.
• Ensure all items are accurately priced, labelled, and shelf-talkers are correctly placed, report discrepancies.
• Immediately report and remove damaged stock from the floor, ensuring proper documentation is completed.
• Maintain attractive and updated merchandising displays across all store areas.

Experience and Skills

• Grade 11
• Minimum 2–3 years of retail experience, with at least 1 year in a supervisory role.
• Proven track record in customer service and sales performance.
• Experience in stock control, merchandising, and staff supervision.
• Excellent people's skills.
• Strong communication skills.
• Strong administrative skills.
• Positive Attitude.
• Merchandising experience.
• Problem solving and analytical thinking.