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Tech Officer: Jnr Customer Engineer (FS)
Job summary
A technology solutions provider in South Africa is seeking a Jnr Customer Engineer to deliver routine hardware services and support. The ideal candidate will have a Grade 12 National Diploma, 2 years of experience in the retail environment, and certifications like COMPTIA or MCSA. This role involves working closely with teams to ensure service level agreements are met and may require local travel. Candidates must have a valid driver's license and a reliable vehicle.
Qualifications
- Minimum 2 years’ experience in hardware installation within the Retail Environment.
- Ability to work extended / long hours as required.
- Drivers License and Reliable Vehicle are required.
Responsibilities
- Provision of routine hardware service and remote diagnostic activities.
- Execute defined tasks related to operating and controlling installed hardware and software.
- Drive SLA effectively and efficiently.
Skills
Education
Tools
Reports to: Ops Manager: Onsite Operations (M/S6)
Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
- ICT Knowledge
- Problem solving
- Customer Service
- Teamwork
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Culture Match
- Job Match
NQF 4: Grade 12 National Diploma
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.