Office jobs in United States

The Technical Sales Administrator will be responsible for processing all admin for the Emergency Care Technical Division.

Reporting: This position will report to the Technical Admin Manager and the Key Account Manager.

Quotes:

• Process quotations as per RFQ’s received from the Field Service Engineer(s);
• Ensure correct pricing quoted per modality, obtain selling prices for parts if required;
• Follow up with customers on quotes sent and not yet accepted.

Technical Call Centre & General Admin:

• Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team;
• Immediately create job card for the breakdown;
• Follow up with Regional Team if no response/feedback received.

Processing Orders:

• Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from Government Institution before arranging for work to commence;
• Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment with the customer for job to be done; Create job card as per scheduled appointment.
• If parts are quoted, check stock on hand and transfer to relevant Field Service Engineer or place an order through Procurement. Ensure all necessary information is sent with the order;

Technical Admin Support:

• Transfer boot stock to Field Service Engineers on request;
• Check stock levels after each transfer to ensure we have sufficient minimum stock on hand;
• Schedule quarterly services with SLA customers and confirm appointments with the Technical Team;
• Rectify Field Service Engineers’ inventory once they have provided feedback on parts used.

Authorizing job cards and invoicing:

• Check Field Service Engineers job cards for all necessary information, query missing information with the relevant Field Service Engineer;
• Job Cards to be authorised and sent to customer within 2 days of job completion;
• Ensure that every SLA job card is allocated to the relevant SLA and that the correct product class is used when invoicing;
• Invoice billable jobs in the same month of job completion, allocate to the correct Technical division.

Qualifications

A Grade 12 certificate is the minimum requirement.

Experience Required

• Previous experience in a medical devices setting would be beneficial, not a requirement;
• Syspro and Qwix would be beneficial, not a requirement;
• Computer literacy and proficiency in MS Office including Excel is a requirement for this position.

Capabilities

• Attention to detail with Accuracy essential;
• Ability to work under pressure and meet deadlines;
• Ability to work effectively in a team and build strong relationships;
• Efficient time-management;
• Strong Communication Skills

50% medical aid and provident fund contribution