Manager jobs in South Africa

CAREER OPPORTUNITY

Santam Claims has a position available for a Non-Motor Desktop Assessing Manager : HNW, within Tailored Claims Solution, based in Hill on Empire, Parktown.

WHAT WILL YOU DO?

We are seeking a Non-Motor Desktop Claims Manager to lead a team of Non-Motor Desktop Assessors, with a dedicated focus on delivering exceptional service to High-Net-Worth (HNW) clients. The successful candidate will be responsible for managing costs, monitoring performance targets, and ensuring compliance with service level agreements tailored to the expectations of HNW clientele. This role requires a strong emphasis on client satisfaction, precision, and discretion. The manager will also be responsible for developing, coaching, and motivating staff to ensure they fully understand and consistently deliver on the elevated standards required for servicing HNW claims.

KEY RESPONSIBILITIES

Claims Oversight & Technical Guidance

• Oversee the validation of non-motor claims post-registration, including adjustment and quantification of damages.
• Provide expert advice on settlement options to ensure indemnification aligns with Santam’s policies and procedures.
• Ensure high standards of client care throughout the claim lifecycle, addressing complaints promptly and professionally.

Client Experience & Service Excellence

People Leadership & Development

Operational & Process Management

Strategic Planning & Resource Optimization

QUALIFICATIONS AND EXPERIENCE

KNOWLEDGE AND SKILLS

COMPETENCIES

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.