Jobs in Johannesburg, Südafrika

Job Mission / Purpose

Main function of job:

• To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
• To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
• To seek opportunities of improving the service that is provided for our external/internal customers.
• To actively promote and support Stryker’s Sales Activities.
• To seek opportunities of improving our services as a sales tool.
• To support the wider Customer Logistics team as a whole when and if required.

Key Activities & Responsibilities

• To offer our customers a first class service to complement the rest of the Stryker Corporation.
• Processing of sales orders.
• Processing quotations, if needed.
• Processing invoices, if needed.
• Maintenance and promotion of growth of our automated ordering systems.
• Managing On Time In Full KPIs to ensure timely delivery of products to meet customer requirements.
• Striving to meet Service Levels / KPIs.
• Pro-actively seek methods of improving the services provided by the department.
• The department supports sales and marketing teams in achieving the company's sales targets.
• To support the wider Customer Logistics team as a whole when and if required.

Education/Experience:

• Customer care experience.
• Proven communication and writing skills.
• Computer skills.
• Minimum Matric or equivalent qualification.

Essential:

• At least 2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere).
• Demonstrated previous team leading experience.
• Evidence of involvement in continuous improvement of departmental processes, focusing on quality, productivity, and customer engagement.
• Active involvement in team engagement.
• Energetic and personable nature.
• Clear communication skills.
• Accuracy and attention to detail.
• Pro-active mindset and ability to consider the wider picture.
• Conscientious, committed, focused, and professional work ethics.
• Ability to handle multiple tasks simultaneously and work under pressure.

Stryker is a global leader in medical technologies, committed to making healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide.