Jobs in Cape Town, United States

The Instructional Design Manager plays a vital role in Marriotts global training initiatives by crafting innovative highimpact learning experiences that elevate associate skills and promote meaningful behavior change. This position requires close collaboration with subject matter experts and global stakeholders to design training solutions aligned with Marriotts standards driving operational excellence and enhancing guest satisfaction. Strong expertise in instructional design and a thorough understanding of Marriotts brand culture are crucial to developing versatile globally relevant training programs.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelors degree in Instructional Design Education or a related field.
• Minimum of 3 years of instructional design experience with a proven record of creating learnercentered training solutions.
• Proficiency in elearning tools such as Articulate Storyline Adobe Captivate and LMS integration.

Preferred

• Advanced degree or certifications in instructional design elearning or project management (e.g. PMP CPTD).
• Experience in hospitality or customer servicefocused training.
• Demonstrated ability to apply ADDIE SAM or similar instructional design models.

CORE WORK ACTIVITIES

• Employ instructional design models such as ADDIE to ensure the comprehensive development of training programs from initial needs analysis through to effective evaluation promoting a structured impactful learning experience.
• Leverage industryleading tools like Articulate Storyline to produce visually compelling and interactive content designed to enhance skills development and drive operational excellence.
• Research test and utilize digital assistive technologies like AIpowered tools to enhance the quality and efficiency of the learning design process.
• Leverage microlearning gamification blended learning and other innovative learning design approaches that boost learner engagement retention and provide justintime knowledge that supports performance in realtime.
• Incorporate agile principles into the instructional design process promoting flexibility and iterative development to quickly respond to changes in project requirements and learner needs.
• Design content that is inclusive and accessible to individuals with varying needs ensuring compliance with accessibility guidelines and enhancing Marriotts commitment to diversity and inclusivity.
• Partner with SMEs to translate complex technical information into clear actionable training content that aligns with Marriotts brand standards and meets the practical needs of diverse learner profiles.
• Oversee the distribution of training materials via Marriotts LXP ensuring seamless integration compatibility and the collection of datadriven insights to monitor learner progress and program effectiveness.
• Successfully manage multiple training development initiatives skillfully balancing resources managing timelines and meeting deadlines to support learning objectives across Marriotts global markets.
• Adapt learning materials to be culturally relevant and meaningful across different regions ensuring accessibility inclusivity and applicability for a diverse audience.
• Utilize Kirkpatricks Four Levels of Training Evaluation to measure program success refine content and continually enhance the quality and relevance of learning experiences.
• Integrate learner feedback and insights from data analytics to continuously improve training quality fostering an environment that values growth and innovation.
• Ensure all training materials exemplify Marriotts values culture and operational excellence reinforcing brand integrity and service expectations across all levels of learning.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience :

Manager

Key Skills

System Design,Classroom Experience,Learning Technology,Instructional Design,Adult Education,SCORM,LMS,Training & Development,Adobe Dreamweaver,Adobe Captivate,Curriculum Development,Web Accessibility