Workday HCM Support Analyst

University of Fort Hare; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prestigious university in South Africa is seeking a Workday HCM Support Analyst to join their Application Evolution Services team. In this role, you will leverage your expertise to resolve client incidents and ensure optimal Workday configuration. The ideal candidate will have proven experience with Workday HCM, particularly in Time and Absence, and hold relevant certifications. This position offers a dynamic and engaging work environment.

Qualifications

• Proven experience supporting and configuring Workday HCM – Time and Absence/Time Tracking/Payroll.
• Strong knowledge of cross-product areas including Security and Reporting.
• Experience with case management systems for incident tracking and SLA management.

Responsibilities

• Resolve client incidents and provide ongoing maintenance services.
• Gather requirements, facilitate workshops, and configure solutions.
• Engage with stakeholders at all levels.

Skills

Workday HCM expertise

Incident resolution

Data analysis

Stakeholder engagement

Education

Current Workday Pro or Active Implementation Certification

Tools

Case management systems

Job description

Annually Cost To Company (Market related)

Are you a Workday expert passionate about delivering exceptional client solutions? Join a dynamic team of People Technology professionals where you'll be more than just a ticket resolver – you'll be a strategic partner helping clients maximise their HR technology investment.

The Role

We're seeking an experienced Workday HCM Support Analyst specialising in Time and Absence, Time Tracking, and Payroll to join our Application Evolution Services team. You'll work directly with clients to deliver managed services, resolve complex challenges, and ensure their Workday configuration stays current and optimised.

What You'll Be Doing

• Leveraging your Workday expertise to resolve client incidents and provide ongoing maintenance services
• Gathering requirements, facilitating workshops, analysing data, and configuring innovative solutions
• Engaging with stakeholders at all levels – from C‑suite executives to operational teams
• Escalating challenges and proposing alternative solutions when needed
• Contributing to team development through coaching and mentoring

What We're Looking For

Essential Requirements:

• Proven experience supporting and configuring Workday HCM – Time and Absence/Time Tracking/Payroll
• Strong knowledge of cross‑product areas including Security and Reporting
• Current Workday Pro or Active Implementation Certification in Time and Absence/Time Tracking/Payroll
• Experience with case management systems for incident tracking and SLA management

Please note only shortlisted candidates will be contacted