Cabin Services Administrator

Safair (Pty) Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading airline company in Cape Town is seeking an administrative support person for cabin crew operations. Responsibilities include maintaining personnel records, onboarding new employees, and ensuring compliance with flight operations standards. The ideal candidate will assist in various administrative tasks and support the recruitment process.

Responsibilities

• Maintain cabin crew personnel records.
• Assist with grooming for the crew regarding dress code and hygiene.
• Provide administrative support for updating manuals.
• Assist with capturing flight reports and attendance registers.
• Work with HR to share and distribute information.
• Coordinate new employee onboarding.
• Prepare documentation and copies of licenses and certificates.
• Organize and coordinate events like Wings Parade.
• Filing of disciplinary records.
• Daily administration of leave applications.
• Contact crew for information confirmation.
• Compile meeting minutes.
• Obtain flight delay feedback from cabin crew.
• Collect NPS feedback from cabin crew.
• Support recruitment by scheduling interviews.
• Arrange meetings between cabin crew and managers.
• Track late arrivals and obtain feedback on complaints.
• Manage cabin crew headcount.
• Ensure compliance with Flight Operations standards.
• Assist with implementing relevant procedures.

Job description

• Maintain cabin crew personnel records;
• Assist with Grooming for the Crew i.e. dress code, hygiene etc;
• Provide administrative support in the updating of manuals and other documents as and when required;
• Assist with capturing Flight Reports and Attendance Registers;
• Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;
• Coordinate new Employee On boarding;
• Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of IPad, any Training related documents and rostering requirements);
• Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew;
• Organize and coordinate events i.e. Wings Parade;
• Filing of all disciplinary records;
• Daily administration of leave applications;
• Contact crew to obtain information i.e. confirmation, sick notes, relevant documents etc;
• Compile meeting minutes;
• Assist with obtaining flight delay feedback from the cabin crew;
• Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;
• Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;
• Arrange meetings between cabin crew and assistant managers;
• Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;
• Assist with managing and calculating the cabin crew headcount;
• Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;
• Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.