Customer Service à United States

The Administration controller will be responsible to perform clerical information processing tasks and activities associated with the update and maintenance of Store Operations records and registers. The Administration controller will also need to attend to general office applications with respect to the provision of routine procedural information.

• Ensure that the banking is done daily in conjunction with the Store Manager as per the banking procedures
• Ensure all cash ups balance with the banking
• The drop safe must be always locked and the key kept by the Admin Controller. Cash float must be checked and all spare keys for the floats must be kept at a safe place sealed in packets in the safe. Cash floats must always balance, and the Admin Controller must take full responsibility for the safe
• When cash ups are done, ensure that the cashiers balance. If there are shortages or over banking, this needs to be investigated and relevant corrective action taken

• Control the standard of Administration and Procedures in the Store and enforce the relevant disciplines to maintain these standards. Prepare requisitions to replenish stock
• Ensure daily morning file is done as per the filing procedures. All filing duties are: Cash Control File, Petty Cash File, Stock Control File 1, Stock Control File 2, Personnel File & Internal Request file. Make sure all slips are signed with the necessary signatures including over‑rides, voids, and refunds, till open and so on.
• Ensure that reports are up to date. To be addressed on a daily basis. Start of Day Reports.
• Authorizing all transactions – 5A level
• Lay‑byes are the responsibility of the Admin Controller and the Cashiers. These must be, and spot checks must be done
• Admin Controller to make sure all RTS is done on a regular basis
• Spot checks on Cashiers to be conducted
• Controlling of the change daily
• General filing of memos and correspondence
• Data capturing of stock received and sent from branch

• Maintain cleanliness in back office
• Maintain cleanliness at the Cash Desk area and return merchandise to the floor

• Manage the security of the back office and front cash desk
• Ensure tags are secured in the store if not attached to merchandise
• Ensuring that Health & Safety standards are met
• Prevent shrinkage by ensuring all company processes and procedures are implemented

• Train staff in customer service at the cash desk
• Assist customers with enquiries and complaints
• Apply Customer Service principles in a friendly and enthusiastic manner daily
• Continuously satisfy customer needs and attract clientele

• Manage performance and development of cash desk staff
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
• Manage time and attendance of staff

You must be able to answer “YES” to all requirements listed below

• Matric Certificate
• NQF 5 Certificate in Retail/Business Administration
• Computer Literate: Word and Excel
• 2 – 5 years in relevant sales / cashier environment

• Analytical Thinking
• Financial Management
• Customer Insight & Focus
• Decision making
• Attention to Detail
• Problem Solving
• Planning and Organizing

• Criminal / Credit Check
• Qualification verification
• Computer and Psychometric assessments where required
• First Aid / Firefighting training

If you believe that you qualify and are looking for a challenging career requiring unquestionable commitment and passion, and wish to apply, please upload your CV by no later than 08 December 2025. If you have not been contacted one (1) week from the closing date, please consider your application unsuccessful.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.