German Insights And Support Consultant

Initiate International; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing international tech company in Cape Town is seeking a German-speaking Customer Support Consultant. The ideal candidate will provide exceptional telephonic support, train clients on software features, and contribute to a dynamic team environment. Candidates must be fluent in German and have experience in technical customer support or hospitality. The role offers numerous professional growth opportunities and a vibrant company culture.

Benefits

Employee Equity Scheme participation

Annual hotel experience

Salary increases

Friday lunches

Continuous training and development opportunities

Qualifications

• Native-level fluency in German is essential.
• Experience in a technical customer support role is required.
• Familiarity with the hotel industry is advantageous.
• Passionate about technology with upselling experience.
• Strong organizational skills and attention to detail required.

Responsibilities

• Provide telephonic and ticket support to clients.
• Maintain high customer service standards.
• Collaborate with Implementations Team for client transitions.
• Train hoteliers on software usage and features.
• Engage proactively with clients for added value.

Skills

Fluent German

Technical customer support experience

Experience in hospitality

Upselling technology

Prioritization skills

Strong communication skills

Team player

Job description

Are you a tech‑savvy individual with a passion for delivering outstanding customer service? Do you speak German fluently and love the idea of helping hoteliers worldwide transform their businesses?

Our client, a fast‑growing international tech company that is revolutionizing the hotel industry, is offering an exciting opportunity for a German‑speaking Customer Support Consultant to join their vibrant team in Cape Town, South Africa.

What You'll Do

• Provide top‑notch telephonic and ticket support, guiding clients to make the most of the software.
• Maintain high customer service standards, ensuring KPIs and SLAs are met daily.
• Collaborate with the Implementations Team to smoothly transition client accounts to the support phase.
• Empower hoteliers by training them on all aspects of the software, helping them maximize its potential.
• Engage proactively with hoteliers, highlighting the added value of premium features.
• Work closely with German‑speaking teammates and other teams to create a fun and productive work environment.
• Occasionally assist in creating educational video and written content, making it easy for hoteliers to use the software independently.

What We're Looking For

• Native‑level fluency in German.
• Previous experience in a technical customer support role.
• Experience in the hotel or hospitality industry, especially at the front desk or in reservations, is a plus.
• Passionate about technology and software, with a knack for upselling.
• Strong prioritization skills for a fast‑paced, high‑tech environment.
• Patient, empathetic, and able to confidently lead conversations with clients at all levels.
• A self‑motivated team player with great organizational skills and a keen eye for detail.
• Able to deliver high‑quality work under pressure.

Why Join This Team

• Dynamic international company with a vibrant culture.
• Unlimited opportunities for learning and professional growth.
• Direct impact on the global hotel industry.
• Work hard, play hard: celebrate successes together.
• Employee Equity Scheme participation.
• Annual hotel experience and salary increases.
• Friday lunches provided.
• Continuous training and development opportunities.

If you’re ready to make a difference and meet the above requirements, our client would love to hear from you. Don’t miss this chance to join a company that’s changing the game in the hotel industry.