Showroom Manager

Believe Resourcing; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company based in South Africa is seeking a Showroom Manager to oversee showroom operations and maximize sales. The ideal candidate will have a strong sales background and experience in people management, ensuring customer satisfaction and maintaining showroom standards. The role requires fluency in English and another South African language. This position is based in Fourways, with a requirement to work every second Saturday.

Qualifications

• Minimum 5 years sales experience in a retail or wholesale environment.
• Minimum 2 years people management experience.
• Fluent in English and at least one other South African language.

Responsibilities

• Manage and drive weekly and monthly showroom budgets.
• Ensure showroom image, merchandising, and stock meet company standards.
• Build and maintain productive relationships with customers.

Skills

Sales

Customer service

Product knowledge

Negotiation

Presentation skills

Entrepreneurial thinking

Market research

Campaign implementation

Report writing

MS Office proficiency

Education

National Senior Certificate

Tertiary qualification in a related field

Job description

Job Title

Showroom Manager

Department

Sales

Reports to

Sales Manager

Location

Fourways

Direct Reports

Showroom Consultants and other showroom‑affiliated staff

Working Environment

Based in the showroom; required to work every second Saturday

Salary

R per month + Incentives

Job Purpose

The Showroom Manager is responsible for building strong customer relationships, maintaining the showroom's brand image, and ensuring the smooth and efficient operation of the showroom. The role focuses on delivering excellent customer service, maximising sales to trade and retail customers, and promoting the brand and products in line with company strategy, standards, and guidelines.

Minimum Requirements

• Education: National Senior Certificate required; tertiary qualification in a related field advantageous


• Experience: Minimum 5 years sales experience in a retail or wholesale environment; Minimum 2 years people management experience


• Other requirements: Fluent in English and at least one other South African language (area dependent)


• Skills & Knowledge: Sales, customer service, product knowledge, negotiation, presentation skills; Entrepreneurial thinking and business development


• Strategic planning, market research, campaign implementation; Budget development and cost control; Branding, public relations, publicity


• Database management, report writing, MS Office proficiency

Key Responsibilities & Deliverables

• Meet Showroom Sales Budget (20%): Manage and drive weekly and monthly showroom budgets; Achieve monthly sales targets through strategic planning and execution; Identify new growth opportunities and market trends; Provide feedback on product sales, gaps, and opportunities to management; Train staff on new and existing products and encourage cross‑selling.


• Maintain Showroom Operations (20%): Ensure showroom image, merchandising, and stock meet company standards; Manage sample books, displays, product tagging, and pricing; Oversee showroom facilities, cleaning, maintenance, and equipment servicing; Coordinate launches and events in collaboration with marketing, ensuring budget compliance.


• Deliver Customer Satisfaction (25%): Build and maintain productive relationships with customers, including key accounts; Provide expert advice on products, pricing, and care; Manage back‑order lists and account queries promptly; Promote new products, specials, and additional ranges.


• Stock Management (10%): Influence product allocations and maintain optimal stock levels; Conduct regular stocktakes and update sample books; Monitor consignment processes and back‑order progress; Support sales targets through effective merchandising and stock management.


• Maintain Employee Motivation and Performance (20%): Lead, manage, and develop showroom staff, ensuring integration of teams; Conduct regular training, coaching, performance feedback, and appraisals; Address areas of non‑performance and resolve grievances or disciplinary matters; Ensure processes, product knowledge, and merchandising standards are upheld.


• Finance & Payment Coordination (5%): Resolve account queries and follow up on payments; Ensure accurate invoicing, cash handling, POS management, and banking procedures; Manage margins, expenditure, and petty cash in line with budget and policy.


• General / Ad‑Hoc Responsibilities: Represent the company professionally and ethically at all times; Adhere to policies, procedures, and brand standards; Provide reports and feedback as required; Maintain confidentiality of staff, client, and business information.